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What Employers Should Know About The SHRM 2022 Employee Benefits Survey

September 5, 2022, by New City Insurance

employee participating in office surveyEach year, the Society for Human Resource Management (SHRM) performs a survey to collect feedback from HR professionals across America. The SHRM Employee Benefits Survey represents the longest-running annual research report and is used to reveal trends in employee benefits among US organizations across several categories.

In 2022, the Employee Benefits Survey showed a partial return to normalcy after the chaos that ensued during the COVID-19 pandemic that affected many organizations. Since the pandemic, many businesses have made a recovery and are working towards adopting bigger and better benefits for their workforce.

The survey from the SHRM Research Institute, which was conducted from January 11-February 28, 2022, collected responses from 3,129 HR professionals across companies of all sizes. Employers can now use this survey information to gain a better understanding of benefit views and what their top priorities should be moving forward.

Employers Are Expanding and Shifting Key Benefits

Employee benefits have greatly shifted since the start of the pandemic. During the first few months of COVID-19, many employers focused on providing employees with better health benefits, flexible work options, and paid or unpaid leave. During this time, retirement benefits went on the back burner, with many employers choosing to reduce or even eliminate their 401(k) matching contributions.

In 2022, the survey found that key benefits are returning to pre-pandemic times as many organizations reestablish normal operations. One area where most employers can agree is that all benefits types that may have been less important before the pandemic are now being seen as essential to offer today. This change in viewpoint has resulted in an increased appreciation for the role that benefits play in attracting and retaining talent.

A Renewed Focus on Employee Health and Wellness

medical benefits conceptWhile nearly all employee benefits are gaining more attention, health and wellness benefits remain a top priority for many organizations. The continuing rise in health concerns since the pandemic has many employers viewing health care as the most important benefit that companies can offer.

Nearly all respondents of the 2022 SHRM survey reported that their organization offers some type of health care plan to employees. According to the survey, 72 percent of businesses offer a fully insured health plan in which they pay out a fixed premium to the insurer which then covers medical claims.

Approximately 26 percent reported that their health plan featured a self-insured insurance arrangement. With this type of plan, the company pays medical claims themselves, typically through a third-party administrator. Self-insured plans can result in significant savings for organizations.

Some of the most popular types of health-related spending accounts were revealed to be health savings accounts (HSAs) and medical flexible spending accounts (medical FSAs). The survey also showed that 63 percent of organizations that offer an HSA make employer contributions to these accounts.

The Benefits Employers Viewed as Most Valuable

The 2022 Employee Benefits Survey revealed what benefits are viewed as most important to businesses. The following percentages represent respondents who saw these benefits as very or extremely important:

  • Health-Related Benefits: 88 percent (compared to 90 percent in 2020/2021)
  • Retirement Savings and Planning Benefits: 82 percent (compared to 55 percent in 2020/2021)
  • Leave Benefits: 82 percent (compared to 83 percent in 2020/2021)
  • Family Care Benefits: 70 percent (compared to 76 percent in 2020/2021)
  • Flexible Work Benefits: 70 percent (compared to 83 percent in 2020/2021)
  • Professional and Career Development Benefits: 65 percent (compared to 37 percent in 2020/2021)
  • Wellness Benefits: 46 percent (compared to 62 percent in 2020/2021)

There has also been a noticeable increase in telehealth and mental health care services since the pandemic. While many core benefits have returned to pre-pandemic levels, areas like telehealth and mental health have seen a lasting incline. The survey showed that 93 percent of organizations now offer employees access to telehealth as a benefit. This is an increase of 20 percentage points since it was last reported in 2019 by the SHRM.

Lasting Changes of Views Surrounding Benefits Offerings

Financial security has become a lasting change of views surrounding benefits offerings since the pandemic. The survey showed that employers ranked savings and retirement benefits as some of the most important after losing their ranking for a short period during the pandemic.

In 2022, most organizations offered some type of retirement savings plan to employees. The survey reported that 94 percent of respondents offered a traditional 401(k) plan that is funded with pretax dollars and is taxable as income when funds are withdrawn during retirement.

The survey also revealed that 68 percent of respondents offer a Roth 401(k) to employees, which is funded with post-tax dollars, meaning funds can be withdrawn tax-free once an employee reaches retirement age. Of employees that contributed to Roth retirement accounts, 76 percent of plan sponsors offered a match.

Supporting and Embracing Hybrid Work Environments

The COVID-19 pandemic has resulted in a rise in hybrid work. The survey revealed that 63 percent of employers offered all or most of their employees the opportunity for hybrid work, which combines in-person and remote work.

The flexibility to work remotely at least part of the time has seen great success among many organizations that favor this type of arrangement. Hybrid work has also garnered attention from job applicants and was found to be a motivator for existing employees.

SHRM’s annual survey also showed that 62 percent of organizations offered their employees a reimbursement or subsidy for any work equipment or at-home office supplies that they needed to complete their job duties. On average, employers paid about $891 to employees to cover these types of costs.

Nearly all employers, at 95 percent, covered costs related to work technology, such as computers, keyboards, monitors, and headsets. About 68 percent said they covered costs relating to general office supplies, such as notepads and pens. In addition, 24 percent said they covered the costs of office chairs for employees working from home.

Expanding Benefits to Employees and Their Families

page with title parental leave and gavelFamily-related benefits have seen drastic changes over the last couple of years. Although parental leave benefits were viewed as an important benefit by employers, the benefits offered to new parents returned to pre-pandemic levels after reaching their peak in 2020.

However, help with family caregiving remains an important priority for many employers. The survey showed that 59 percent of organizations offer a dependent care FSA, allowing employers to save money for expenses that relate to caregiving. In addition, 31 percent of employers say they would allow employees to bring their children to work in an emergency.

Get More Info About Benefits Practices From New City

Employer-offered benefits give companies of all sizes the opportunity to give back to their workforce and make a positive difference in the lives of their employees. While the pandemic has had a drastic impact on how benefits have been viewed since 2020, normalcy is returning within organizations, allowing employers the chance to review and improve their benefits packages.

With help from experienced professionals, businesses can create a benefits package that is attractive to job candidates, reduces turnover, and creates a positive brand image. New City Insurance is an employee benefits consulting firm that specializes in benefits consulting, compliance, insurance, and tech services. To learn more or to speak with a benefits consultant, contact the team at New City Insurance.

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New City Insurance
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Briar Schwartz
Briar Schwartz
05:38 10 Apr 25
Working with the team at New City Insurance was a great experience, couldn’t recommend it enough. Being completely new to the insurance world, both Clayton and Eric were thoughtful and kind, and most importantly patient with my many questions. All in all 5/5 stars. Thank you New City!
Iris deBruin
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The team at New City was incredible. Clayton walked me through every step, made everything easy to understand, and was always there when I had questions. I felt supported the whole way through—can’t recommend them enough!
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New City was outstanding from start to finish. Incredibly professional, responsive, and genuinely caring. They made everything easy to understand and completely stress-free. Couldn’t recommend them more!
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I ran into an issue with our carrier and Nick got right to the bottom of things. He and his team were incredibly responsive and helpful, making what could have been a frustrating situation so much easier to handle. They really went above and beyond to make sure everything was resolved quickly and smoothly. I’m super grateful for their support and highly recommend New City Insurance to anyone looking for a team that truly cares about their clients!
Elizabeth Teposte
Elizabeth Teposte
23:35 02 Apr 25
My Experience with New City has been amazing. Team Eric has been great, especially Nicholas Rebis their follow up time is a 10/10. I'm currently helping an employee out with her questions and have been running to Nicholas, before I say bye to our team member, letting her know I will follow up as soon as I hear something, I see his response. Thank you to the team for making it easier for me to assist our employees during difficult times.
Chelsea Antczak
Chelsea Antczak
17:54 02 Apr 25
New City Insurance is an outstanding company that genuinely prioritizes its clients. They are professional, highly knowledgeable, and always delivers the best solutions. I highly recommend them to anyone seeking a trusted insurance advisor who truly has your back.
Stephanie Gillon
Stephanie Gillon
19:16 22 Mar 25
I'm here to tell the world to look no further in your insurance search! Seriously, this company is it. I am beyond impressed with the skill set of this team. They are extremely motivated and dedicated to helping their clients and offer top-tier service. I was treated with such care and professionalism throughout our entire interaction together. Thank you, Eric and team, for being so thorough, kind, and efficient while helping me find the lowest prices possible!
Roshaun LaForce
Roshaun LaForce
23:06 20 Mar 25
New City Insurance has such a great team. They genuinely care about their clients and make the whole process easy!
Alec Remington
Alec Remington
00:54 20 Mar 25
A great team of hard workers. My experience with them has been nothing but positive. Highly recommended.
Morgan Ostrander
Morgan Ostrander
16:00 19 Mar 25
Great team to work with! They lowered our costs and have provided excellent service.
Zach Baker
Zach Baker
15:19 19 Mar 25
Eric and the team at New City Insurance are truly top-notch. It’s clear they genuinely care about their clients and work hard to provide the best service possible. Their integrity and dedication really set them apart. Highly recommend!
Momo Furusho
Momo Furusho
13:24 19 Mar 25
New City is run by not just a competent team, but people who genuinely care about providing the best service possible. Eric Calciano is a gem!
Allie B
Allie B
19:34 04 Feb 25
Excellent service and support from start to finish! The NCI team is professional, responsive and truly cares about their customers.
Deana Hartland
Deana Hartland
16:04 14 Jan 25
These guys are great and definitely go above and beyond. We were overcharged for a surgery that my husband had in Aug 2024 due to the contract that they had with our health insurance. It was very difficult trying to work and deal with trying to get this refund back from the surgical hospital we went to. A lot of playing phone tag with them. My husbands HR team got "Nicholas" involved and OMG.....he just handled everything. He stayed in constant contact with me via email on every step of the way. Eventually he was able to get this money refunded that was $997. He has been on top of it from day one. I must say he took all of the stress off of me dealing with this situation during my working hours and went ABOVE AND BEYOND the call of duty. I am so happy they got involved and relived me from dealing with this and the stress it would've caused me. You will be very blessed working with a company such as this. Keep doing what your doing!
Justin Hoffman
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02:52 17 Oct 24
Always quick to respond. This team is up early and late.
Roger
Roger
16:30 30 Aug 24
Eric Calciano, is as sharp and knowledgeable about health benefits and insurance, as anyone I've ever come across. If you need any kind of benefits analysis I highly recommend him and his firm. He is easy to work with and highly professional.
Timothy Burke
Timothy Burke
04:02 30 Aug 24
I don't leave reviews often, but this one is well deserved and overdue. Clayton provided services to my company prior to his move into the insurance world a few years ago. Always being incredibly impressed with his talent and strong communication skills, I decided to switch our insurance broker and give New City a shot. That turned out to be a great move.The first year, Clayton actually jumped on a plane and flew from Oregon to California just to be onsite and administer open enrollment for my 45 employees. Clayton, Eric, Jeff, Brendan, and the entire team have been a pleasure to work with over the years. The communication, response time, and insurance knowledge is second to none in my opinion. A legitimate 10/10. They are great listeners and strive to really understand the needs of their customers.I'm very selective about giving referrals and making recommendations, but New City has never disappointed. If you are reading these reviews to help make your decision on selecting an insurance broker, this team is 100% a solid option. And if you don't believe me, just look at the other reviews.
Megan Ketter
Megan Ketter
19:48 28 Aug 24
Excellent customer service. Brendan and team are professional, timely, and so appreciated when navigating this complicated insurance world. Very thankfully for them! Highly recommended.
Ailene Chow
Ailene Chow
23:15 26 Sep 23
We have been working with New City Insurance since 2019 at the start of our company and has not look back since. They are responsive and proactive when it comes to advise and also market analysis on what's there in the marketplace. Unfortunately insurance benefits costs has been increasing yearly with differences in the percentage of increase . The New City folks reaches out months before the impending increase takes places and help relook into options or recommendations that they see fit. We were a company of 2 to now 7 permanent staff . While we are small , this company still takes care of us well.
Carol Zhang
Carol Zhang
04:29 06 Mar 22
As a rapidly expanding national media organization, the employee benefits strategy and administration that New City has provided us during our growth has been invaluable. They have been proactive about informing us of the different benefit strategies available to us as we grow as well as managing the additional compliance laws and reporting requirements at each stage of our growth.
Claudia Villalobos
Claudia Villalobos
20:14 03 Mar 22
New City Insurance made navigating through all the health insurances super EASY. Their documents are highly informative, professional, and easy to work with. Thank you for making the process of choosing a health plan so simple. You guys are THE BEST!
Philippe Salas
Philippe Salas
17:02 22 Feb 22
I never expected to have a good time talking to an insurance salesman, but let me tell you Brendan was quite the treat. He was very helpful explaining the options and has a wonderful sense of humor. I hope to speak with him every time I call.
Jennifer Polito
Jennifer Polito
17:15 09 Feb 22
Super easy enrollment process. Fast and friendly customer service. If you are looking for an insurance company that is there for you every step of the way I highly recommend New City Insurance.
Rocky Salas
Rocky Salas
23:46 07 Jan 22
So friendly, I hope to speak to him again in all my future insurance needs.
Rocky Salas
Rocky Salas
23:38 07 Jan 22
So friendly and soft spoken. I hope to speak to him again in all my future insurance needs.
Jose Brena
Jose Brena
13:20 06 Jan 22
Eric Calciano has been extremely helpful in finding and selecting the right insurance coverage for our company. With many options out there Eric assisted us on getting a low cost provider saving more than 20% than from our competitors and providing excellent coverage for our employees.
Anastasia Beaverhousen
Anastasia Beaverhousen
17:05 28 Dec 21
Signing up for insurance was quick and easy. Felicity Sundsboe
SFCC
SFCC
22:08 29 Nov 21
Jeff Stoltey and his team provide excellent customer service. Jeff has always provided my company SFCC with straightforward options. I went to a larger insurance company only to RUN BACK to Jeff at New City Insurance. I recommend them to anyone needing insurance without hesitation.
Kevin Luby
Kevin Luby
19:13 22 Oct 21
Quick, easy & informative. We were able to secure quality insurance for our small business on a tight deadline. Thanks for the help New City.
Theresa Ruybol
Theresa Ruybol
19:30 01 Jul 21
Eric was so great with us. He was very patient and kind as we are a newer smaller organization who is growing rapidly. With that said, we had made our inquiry, he had great rapid response and mostly had to wait on me. Any request that we made and/or questions we had, he was great answering and helping us understand. Then when we were ready for all documents and to move forward, Brendan helped with getting that together and the two of them worked their magic on New City's end to notify me of what was needed, assist me in that process and confirming that all was complete and approved for the coverage. I just want to say thank you all again so much, as insurance has always been confusing to me, and you all made that process go a lot smoother.Thank you
Andrea Ordendorff
Andrea Ordendorff
21:06 07 May 21
I've been working with both Clayton and Brendan for well over a year. As the purchase of our dental practice was delayed well over 14 months they both patiently supported me and continued to make themselves available. When we were officially ready to sign up they made the whole process seamless and super easy. This team is highly knowledgeable, professional, supportive, and efficient! I can't thank them enough for everything they've done.
T W
T W
22:32 30 Aug 20
I love New City Insurance. I never had a good experience dealing with insurance brokers until I started working with Brendan. He’s awesome! He is patient with me and takes the time to answer all my questions. I’m very grateful for all his help and hard work!
Mary Jane Deyette
Mary Jane Deyette
00:57 11 May 20
Jeff Stoltey is so awesome...even thru my company had only two employees, he took the time each year to research and find the best plan for us. The only reason I am leaving New City Insurance is because we no longer have any employees. Thank you Jeff
Alma Ortiz
Alma Ortiz
22:25 23 Feb 20
Brendan was awesome! I couldn't figure out how to pick my plan and he returned my call on a weekend to help me. Outstansing service!
jessica kavanagh
jessica kavanagh
19:53 13 Feb 20
Brendan was so helpful I definitely recommend him if you’re in need of good help and getting it done promptly. Thankyou so much again.
Tricia DeYoung
Tricia DeYoung
19:49 13 Feb 20
I was very thankful I inquired about this info. with Brendan. He was very helpful so I understand the benefits available much better now. Thank you Brendan.
B Bayer
B Bayer
17:43 24 Sep 19
NCI handled almost everything from start to finish. Clayton and Brendan made the plans easy to understand and walked me through the application process. They got me my ID numbers before my cards arrived so that I could keep an appointment I had already scheduled. My last broker wouldn't have done that. 5 stars!
Jessica Lehr
Jessica Lehr
03:36 07 Jun 19
Our staff was interested in a health plan, but we didn't know how beneficial a solid employee benefits package would be for our business to expand. We'd lose prospective employees because they had more options for their medical insurance which was sometimes more valuable than more pay. The New City team was amazing and gave us as many affordable options as possible so that everyone had their needs met.
Mike McClay
Mike McClay
19:36 03 May 19
My employer uses New City as their insurance broker, and I'm always amazed when I call in for assistance by how knowledgeable and attentive their staff is with my requests. Their online benefits platform makes selecting insurance plans pretty darn easy. I would highly recommend their services.
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