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Pharmacy Benefit Managers And Their Role In Rising Prescription Drug Costs And Spending

October 31, 2022, by New City Insurance

man holding plate of pharmacy benefits managerAmericans spend more on prescription medications than people in any other country in the world. High prescription drug costs have created affordability issues for many patients in the health-care system. According to a new report published by the US Department of Health & Human Services (HHS), the average prescription list price increased by nearly $150 per drug in January 2022 and $250 per drug in July 2022.

Pharmacy benefit managers (PBMs) play a direct role in the management of prescription drug benefits in the US. These powerful companies perform on behalf of large employers, health insurers, Medicare Part D drug plans, and other payers to better control drug spending. Learn more about PBMs and their role in rising prescription drug costs and spending.

What Is Pharmacy Benefit Management ?

Pharmacy benefit managers (PBMs) play a key role in the prescription drug market. These companies negotiate with pharmacies and drug manufacturers to gain control over drug spending. Their significant role in the industry directly impacts the total drug cost for insurance companies. PBMs also help shape patients’ access to prescription drugs and have a say in how much pharmacies are paid.

In the United States, pharmacy benefit managers operate in the middle of the prescription drug distribution chain. They perform a variety of tasks, such as:

  • Create formularies or lists of covered prescription drugs on behalf of health insurance companies. This has a direct impact on which medications patients use and the out-of-pocket expenses that they pay for drugs.
  • Use their purchasing power and experience in the industry to negotiate discounts and rebates directly from drug manufacturers. The savings from these discounts and rebates are often passed onto patients.
  • Contract with individual pharmacies to get reimbursements for drugs that are dispensed to beneficiaries.

Navigating the Objectives of a Pharmacy Benefit Manager

pharmacy benefits managerPBMs generally work alongside corporate employers, labor unions, health plan providers, and other organizations that offer health-care benefits to members or employees.

The primary objective of a PBM is to facilitate a positive health outcome for patients by making prescription drugs more accessible and affordable through retail pharmacies and insurance providers.

There are several key responsibilities of PBMs, including the following:

  • Negotiate prescription drug rebates
  • Process and file claims
  • Review patient compliance
  • Conduct drug usage reviews
  • Provide specialty pharmaceutical services
  • Oversee the distribution of prescription drugs within networks
  • Maintain formularies

PBMs have extensive technical knowledge and possess the interpersonal skills needed to retrieve the best discounts and rebates on medications. They also use these skills to assess economic factors, public health needs, and business strategies to help create fair pricing guidelines.

A Pharmacy Benefit Manager’s Power of Negotiation

There are many different parties at play within the insurance industry. From underwriters and reinsurers to pharmacy benefit management companies, each party plays a critical role in prescription drug costs and spending.

PBMs are often referred to as the middlemen as they are responsible for negotiating discounts and rebates with drug manufacturers on behalf of insurance companies in exchange for getting the manufacturer’s medications in front of patients. PBMs also negotiate contracts with pharmacies to develop networks of pharmacies for successful drug distribution.

PBMs are known to exploit multiple revenue streams, such as by charging fees for operating mail-order pharmacies, processing prescriptions, and negotiating with insurance companies, pharmacies, and drug manufacturers. When PBMs contract with larger insurance companies, it gives them even more power over negotiations with pharmacies and drug manufacturers.

Common Criticisms of the Pharmacy Benefit Manager Role

man in pharmacyPBMs have long been targets of government scrutiny and lawsuits. A PBM is a third-party negotiator, meaning they are not required to always disclose discounts, rebates, the percent of savings passed onto insurance companies or even itemized billing statements. This has resulted in some criticisms of PBM practices.

Legislatures in many states are continuing to push for greater transparency among PBMs, as well as disclosure provisions to help regulate these companies. There is also ongoing pressure to place a fiduciary duty on PBMs which would force them to always act in the best interest of insurance companies and health-care plans. However, tighter regulations in the prescription drug market could possibly impact future profitability.

Policymakers across the US are looking to reform pharmaceutical reimbursement beyond common practices like rebates. However, these policyholders must also consider how these changes could impact new market competitors due to recent mergers between insurers and PBMs.

How Pharmacy Benefit Managers Handle Rebates

Prescription drug rebates have been around for decades and were initially paid for by nearly every brand-name medication on the market. However, drug manufacturers began to consolidate these rebates over time into fewer drugs. When more specialty drugs became available, PBMs were able to define which medications were eligible for specialty drug rebates.

Rebates are typically paid on a per-claim basis. The amount of the rebate may be held constant depending on the PBM, resulting in a higher rebate yield. Most rebates are connected to more expensive prescription drug brands, as well as specialty medications. PBMs may include or exclude some types of prescription drugs from rebate guarantees when quoting rebates that are relative to specialty drugs.

The biggest issue in how PBMs handle rebates deals with transparency. Many policymakers agree that drug pricing should not be kept secret and that price discrimination, in which no one really knows what anyone else is pricing, leads to larger discounts. Regardless, transparency is still needed to maintain a well-operating prescription drug market.

Pharmacy Benefit Managers Control Pharmacy Choice

doctor with virtual screenThere has been ongoing confusion over who really controls drug pricing in the prescription medication sector. PBMs claim that they work directly for insurance companies and negotiate to get low-cost medications from drug manufacturers. However, PBMs also claim that it is the drug manufacturers that are solely responsible for setting drug prices.

According to the Drug Channels Institute, PBMs increase drug costs by nearly 30 percent due to rebates charged to drug manufacturers to remain on their formularies. In 2019, PBM rebates reached $143 billion which adds almost 30 cents per dollar to the cost that consumers pay for their prescription medications.

So, who really benefits from prescription drug rebates? It is not the pharmacies or even the patients. Instead, it is the bottom line of PBMs and their executives that benefits most.

Passing the Savings to Employees with Competitive Plans

PBMs are believed to be driving up the cost of prescription drugs for patients across the US. Many employers are struggling to keep up with increasing health-care costs while continuing to provide their employees with the best coverage possible. Working with an experienced employee benefits consulting firm can help businesses overcome these struggles.

New City’s innovative solution to problems surrounding PBMs is to work with a transparent pharmacy benefit manager that charges only a small flat fee each time that a prescription drug is dispensed rather than face the large inflation of cost that is commonly seen with PBMs. For more information or to schedule a consultation with a member of our team, contact New City Insurance.

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New City Insurance
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Briar Schwartz
Briar Schwartz
05:38 10 Apr 25
Working with the team at New City Insurance was a great experience, couldn’t recommend it enough. Being completely new to the insurance world, both Clayton and Eric were thoughtful and kind, and most importantly patient with my many questions. All in all 5/5 stars. Thank you New City!
Iris deBruin
Iris deBruin
03:24 10 Apr 25
The team at New City was incredible. Clayton walked me through every step, made everything easy to understand, and was always there when I had questions. I felt supported the whole way through—can’t recommend them enough!
Lea R
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New City was outstanding from start to finish. Incredibly professional, responsive, and genuinely caring. They made everything easy to understand and completely stress-free. Couldn’t recommend them more!
Brooks Chiongbian
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I ran into an issue with our carrier and Nick got right to the bottom of things. He and his team were incredibly responsive and helpful, making what could have been a frustrating situation so much easier to handle. They really went above and beyond to make sure everything was resolved quickly and smoothly. I’m super grateful for their support and highly recommend New City Insurance to anyone looking for a team that truly cares about their clients!
Elizabeth Teposte
Elizabeth Teposte
23:35 02 Apr 25
My Experience with New City has been amazing. Team Eric has been great, especially Nicholas Rebis their follow up time is a 10/10. I'm currently helping an employee out with her questions and have been running to Nicholas, before I say bye to our team member, letting her know I will follow up as soon as I hear something, I see his response. Thank you to the team for making it easier for me to assist our employees during difficult times.
Chelsea Antczak
Chelsea Antczak
17:54 02 Apr 25
New City Insurance is an outstanding company that genuinely prioritizes its clients. They are professional, highly knowledgeable, and always delivers the best solutions. I highly recommend them to anyone seeking a trusted insurance advisor who truly has your back.
Stephanie Gillon
Stephanie Gillon
19:16 22 Mar 25
I'm here to tell the world to look no further in your insurance search! Seriously, this company is it. I am beyond impressed with the skill set of this team. They are extremely motivated and dedicated to helping their clients and offer top-tier service. I was treated with such care and professionalism throughout our entire interaction together. Thank you, Eric and team, for being so thorough, kind, and efficient while helping me find the lowest prices possible!
Roshaun LaForce
Roshaun LaForce
23:06 20 Mar 25
New City Insurance has such a great team. They genuinely care about their clients and make the whole process easy!
Alec Remington
Alec Remington
00:54 20 Mar 25
A great team of hard workers. My experience with them has been nothing but positive. Highly recommended.
Morgan Ostrander
Morgan Ostrander
16:00 19 Mar 25
Great team to work with! They lowered our costs and have provided excellent service.
Zach Baker
Zach Baker
15:19 19 Mar 25
Eric and the team at New City Insurance are truly top-notch. It’s clear they genuinely care about their clients and work hard to provide the best service possible. Their integrity and dedication really set them apart. Highly recommend!
Momo Furusho
Momo Furusho
13:24 19 Mar 25
New City is run by not just a competent team, but people who genuinely care about providing the best service possible. Eric Calciano is a gem!
Allie B
Allie B
19:34 04 Feb 25
Excellent service and support from start to finish! The NCI team is professional, responsive and truly cares about their customers.
Deana Hartland
Deana Hartland
16:04 14 Jan 25
These guys are great and definitely go above and beyond. We were overcharged for a surgery that my husband had in Aug 2024 due to the contract that they had with our health insurance. It was very difficult trying to work and deal with trying to get this refund back from the surgical hospital we went to. A lot of playing phone tag with them. My husbands HR team got "Nicholas" involved and OMG.....he just handled everything. He stayed in constant contact with me via email on every step of the way. Eventually he was able to get this money refunded that was $997. He has been on top of it from day one. I must say he took all of the stress off of me dealing with this situation during my working hours and went ABOVE AND BEYOND the call of duty. I am so happy they got involved and relived me from dealing with this and the stress it would've caused me. You will be very blessed working with a company such as this. Keep doing what your doing!
Justin Hoffman
Justin Hoffman
02:52 17 Oct 24
Always quick to respond. This team is up early and late.
Roger
Roger
16:30 30 Aug 24
Eric Calciano, is as sharp and knowledgeable about health benefits and insurance, as anyone I've ever come across. If you need any kind of benefits analysis I highly recommend him and his firm. He is easy to work with and highly professional.
Timothy Burke
Timothy Burke
04:02 30 Aug 24
I don't leave reviews often, but this one is well deserved and overdue. Clayton provided services to my company prior to his move into the insurance world a few years ago. Always being incredibly impressed with his talent and strong communication skills, I decided to switch our insurance broker and give New City a shot. That turned out to be a great move.The first year, Clayton actually jumped on a plane and flew from Oregon to California just to be onsite and administer open enrollment for my 45 employees. Clayton, Eric, Jeff, Brendan, and the entire team have been a pleasure to work with over the years. The communication, response time, and insurance knowledge is second to none in my opinion. A legitimate 10/10. They are great listeners and strive to really understand the needs of their customers.I'm very selective about giving referrals and making recommendations, but New City has never disappointed. If you are reading these reviews to help make your decision on selecting an insurance broker, this team is 100% a solid option. And if you don't believe me, just look at the other reviews.
Megan Ketter
Megan Ketter
19:48 28 Aug 24
Excellent customer service. Brendan and team are professional, timely, and so appreciated when navigating this complicated insurance world. Very thankfully for them! Highly recommended.
Ailene Chow
Ailene Chow
23:15 26 Sep 23
We have been working with New City Insurance since 2019 at the start of our company and has not look back since. They are responsive and proactive when it comes to advise and also market analysis on what's there in the marketplace. Unfortunately insurance benefits costs has been increasing yearly with differences in the percentage of increase . The New City folks reaches out months before the impending increase takes places and help relook into options or recommendations that they see fit. We were a company of 2 to now 7 permanent staff . While we are small , this company still takes care of us well.
Carol Zhang
Carol Zhang
04:29 06 Mar 22
As a rapidly expanding national media organization, the employee benefits strategy and administration that New City has provided us during our growth has been invaluable. They have been proactive about informing us of the different benefit strategies available to us as we grow as well as managing the additional compliance laws and reporting requirements at each stage of our growth.
Claudia Villalobos
Claudia Villalobos
20:14 03 Mar 22
New City Insurance made navigating through all the health insurances super EASY. Their documents are highly informative, professional, and easy to work with. Thank you for making the process of choosing a health plan so simple. You guys are THE BEST!
Philippe Salas
Philippe Salas
17:02 22 Feb 22
I never expected to have a good time talking to an insurance salesman, but let me tell you Brendan was quite the treat. He was very helpful explaining the options and has a wonderful sense of humor. I hope to speak with him every time I call.
Jennifer Polito
Jennifer Polito
17:15 09 Feb 22
Super easy enrollment process. Fast and friendly customer service. If you are looking for an insurance company that is there for you every step of the way I highly recommend New City Insurance.
Rocky Salas
Rocky Salas
23:46 07 Jan 22
So friendly, I hope to speak to him again in all my future insurance needs.
Rocky Salas
Rocky Salas
23:38 07 Jan 22
So friendly and soft spoken. I hope to speak to him again in all my future insurance needs.
Jose Brena
Jose Brena
13:20 06 Jan 22
Eric Calciano has been extremely helpful in finding and selecting the right insurance coverage for our company. With many options out there Eric assisted us on getting a low cost provider saving more than 20% than from our competitors and providing excellent coverage for our employees.
Anastasia Beaverhousen
Anastasia Beaverhousen
17:05 28 Dec 21
Signing up for insurance was quick and easy. Felicity Sundsboe
SFCC
SFCC
22:08 29 Nov 21
Jeff Stoltey and his team provide excellent customer service. Jeff has always provided my company SFCC with straightforward options. I went to a larger insurance company only to RUN BACK to Jeff at New City Insurance. I recommend them to anyone needing insurance without hesitation.
Kevin Luby
Kevin Luby
19:13 22 Oct 21
Quick, easy & informative. We were able to secure quality insurance for our small business on a tight deadline. Thanks for the help New City.
Theresa Ruybol
Theresa Ruybol
19:30 01 Jul 21
Eric was so great with us. He was very patient and kind as we are a newer smaller organization who is growing rapidly. With that said, we had made our inquiry, he had great rapid response and mostly had to wait on me. Any request that we made and/or questions we had, he was great answering and helping us understand. Then when we were ready for all documents and to move forward, Brendan helped with getting that together and the two of them worked their magic on New City's end to notify me of what was needed, assist me in that process and confirming that all was complete and approved for the coverage. I just want to say thank you all again so much, as insurance has always been confusing to me, and you all made that process go a lot smoother.Thank you
Andrea Ordendorff
Andrea Ordendorff
21:06 07 May 21
I've been working with both Clayton and Brendan for well over a year. As the purchase of our dental practice was delayed well over 14 months they both patiently supported me and continued to make themselves available. When we were officially ready to sign up they made the whole process seamless and super easy. This team is highly knowledgeable, professional, supportive, and efficient! I can't thank them enough for everything they've done.
T W
T W
22:32 30 Aug 20
I love New City Insurance. I never had a good experience dealing with insurance brokers until I started working with Brendan. He’s awesome! He is patient with me and takes the time to answer all my questions. I’m very grateful for all his help and hard work!
Mary Jane Deyette
Mary Jane Deyette
00:57 11 May 20
Jeff Stoltey is so awesome...even thru my company had only two employees, he took the time each year to research and find the best plan for us. The only reason I am leaving New City Insurance is because we no longer have any employees. Thank you Jeff
Alma Ortiz
Alma Ortiz
22:25 23 Feb 20
Brendan was awesome! I couldn't figure out how to pick my plan and he returned my call on a weekend to help me. Outstansing service!
jessica kavanagh
jessica kavanagh
19:53 13 Feb 20
Brendan was so helpful I definitely recommend him if you’re in need of good help and getting it done promptly. Thankyou so much again.
Tricia DeYoung
Tricia DeYoung
19:49 13 Feb 20
I was very thankful I inquired about this info. with Brendan. He was very helpful so I understand the benefits available much better now. Thank you Brendan.
B Bayer
B Bayer
17:43 24 Sep 19
NCI handled almost everything from start to finish. Clayton and Brendan made the plans easy to understand and walked me through the application process. They got me my ID numbers before my cards arrived so that I could keep an appointment I had already scheduled. My last broker wouldn't have done that. 5 stars!
Jessica Lehr
Jessica Lehr
03:36 07 Jun 19
Our staff was interested in a health plan, but we didn't know how beneficial a solid employee benefits package would be for our business to expand. We'd lose prospective employees because they had more options for their medical insurance which was sometimes more valuable than more pay. The New City team was amazing and gave us as many affordable options as possible so that everyone had their needs met.
Mike McClay
Mike McClay
19:36 03 May 19
My employer uses New City as their insurance broker, and I'm always amazed when I call in for assistance by how knowledgeable and attentive their staff is with my requests. Their online benefits platform makes selecting insurance plans pretty darn easy. I would highly recommend their services.
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