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Managing PBM Prescription Price Increases With Customized Health Plans

March 13, 2023, by New City Insurance

doctor prescribing medicineWith prescription drug prices continuing to rise, employers across the country are feeling the pinch. According to survey findings published by the Kaiser Family Foundation, the average employer cost for coverage in 2020 was more than $15,000 per employee per year. Prescription drug spending accounted for an estimated $1,200 per person annually. While the market is experiencing a surge in pricing, a customized health plan can help give control back to companies and their employees.

While employers have little control over prescription drug prices, they can make a difference in their plan’s performance and member experience by implementing a well-structured pharmacy benefit management program to help control costs.

Pharmacy benefit managers (PBMs) play a key role in prescription drug coverage plans that are built around program administration and claims processing activities.

PBMs have used various techniques and strategies to help control costs in drug programs but employers continue to struggle. Moving to a customized health plan that is pro-employee can often provide businesses with greater transparency and better rates.

The Three Largest PBMs Have Influence Over More Than 79% of the Prescription Drug Market

PBMs are responsible for managing prescription drug benefits on behalf of large employers, health insurers, and other payers. They play a major role in determining how patients access their medications and how much pharmacies are paid.

As third-party administrators of prescription drug programs, they are tasked with processing and paying prescription drug claims, as well as negotiating rebates and discounts with drug manufacturers. Today, just three of the largest PBMs have control of more than 79 percent of the PBM market, according to Becker’s Hospital Review.

These include OptumRx, Express Scripts, and CVS Caremark, which operate under the umbrellas of large insurers UnitedHealth Group, Cigna, and Aetna CVS Health. These massive corporations have significant influence over which medications are covered by insurance and how much patients are responsible for out-of-pocket costs for their medications.

Unfortunately, conflicts of interest can result in PBMs making decisions that drive up prescription drug costs drug costs for patients. The result is often higher out-of-pocket costs for patients and less access to the prescription medications they need.

Rampant Inflation in Recent Years Has Priced Out the Poorest Americans

drugs price with dollar billsSoaring inflation in the US has negatively impacted families across the country. However, not everyone has suffered the same way. The burden has been especially great for households that have limited resources. The average low-income household spends approximately 77 percent of its total income on necessities, compared to higher-income households that spend just 31 percent of their income on essentials.

The price of food, gas, and other goods continues to increase, resulting in a new 40-year high. In fact, nearly every sector has experienced higher-than-normal inflation, especially health care.

Health spending in the United States increased by 9.7 percent in 2020 to over $4.1 trillion, according to the American Medical Association (AMA), resulting in a growth rate substantially higher than the year before. With widespread cost increases, many low-income Americans do not have the financial cushion needed to account for increases in prescription drugs.

Customized Health Plans Advocate for Greater Transparency Into Prices

Health plan price transparency is a highly sought-after concept, allowing consumers to know the cost of a covered service or item before receiving care. Since July 2022, many group health plans and health-care issues of individual and group health insurance have begun posting pricing information online.

This pricing information has been commonly used by third parties, such as researchers, to help consumers gain a better understanding of the costs associated with their health care. The move towards customized health plans is meant to help provide greater insight into health-care costs.

A typical health plan involves many parties, including administrators, pharmacy benefit managers, claims managers, reinsurers, and others, which are prepackaged by the insurance carrier. Unfortunately, this often results in significant inefficiencies in vendor options.

By moving to a customized health plan, each vendor can be chosen in a competitive manner, resulting in significant cost reductions and improved benefits for employees.

Know Where Your Prescription Drugs Are Coming From

drugs price conceptPrescription drugs sold in the US are commonly manufactured in other parts of the world, such as Canada, Japan, Australia, Singapore, India, China, Malta, Sweden, Germany, and the United Kingdom. However, it can be difficult for patients to pinpoint where their medications are coming from as companies are not required to reveal this information.

The only information that drug companies are required to provide patients is the corporate headquarters which is printed on the label. This issue becomes even more confusing when some drug companies choose to use contract manufacturers, meaning the company that distributes the medication is not the same one that manufactures it.

However, regardless of where a prescription drug is made, any drug sold in this country must comply with strict rules established by the Food and Drug Administration (FDA). This means that any drug sold in the US must be made in accordance with proper manufacturing practices to ensure that the products are of good quality and properly labeled for safe use by patients.

Plan Holders Can Negotiate for Better Rates

Formed in 1968 as a way to better process claims and help negotiate lower prices with drug manufacturers, PBMs played a key role in the health-care industry. Today, PBMs are responsible for administering prescription drug plans to over 266 million Americans with health insurance.

According to the Pharmaceutical Care Management Association, an organization that represents PBMs, pharmacy benefit managers save between 40 and 50 percent on prescription drugs. While there are many influencing factors involved, PBMs have remained a focal point in the ongoing debate over why prescription drug prices continue to soar in America.

Questions have been raised about how much of the discounts negotiated by PBMs are kept for themselves and how much is actually passed on to the health insurers or customers. What makes customized health plans unique is that plan holders have the opportunity to negotiate better rates.

Companies Can Expand Their Prescription Drug Choices With a Customized Health Plan

Employers are always looking for ways to cut costs while providing employees with the best health-care coverage options possible. Customized health plans offer employers new ways to achieve enhanced health-care options by expanding their prescription drug choices.

Many larger companies have already started adopting these solutions and with great success. New City Insurance is bringing these same innovative solutions to small- and mid-sized companies. There are countless advantages to choosing a customized health plan.

In addition to lowering costs for companies, a customized health plan can improve the overall employee experience. At New City Insurance, all custom plans are built on major networks, such as Cigna, United, Humana, Aetna, and the Blues. This means that employees can continue to maintain access to their favorite doctors and health facilities.

With New City’s customized health plans, employees can enjoy lower health-care costs by eliminating co-pays for a variety of services, such as labs, complex imaging, and multiple classes of prescription drugs.

Prepackaged Plans Are Inefficient and Can Contain Unnecessary Price Bloat

Many modern employers are moving away from prepackaged health plans in favor of customized alternatives. Prepackaged health plans can be inefficient and include coverage options that are not needed by the vast majority of patients, resulting in unnecessary price increases. These extra costs could be better spent elsewhere, such as for co-pays and other out-of-pocket expenses.

Today, many employers are starting to prioritize the personalization of employee benefits to meet the needs of a growing workforce. There is widespread understanding that individuals are more attracted and loyal to a personalized experience, making it an effective way to attract and retain top talent in the workplace.

However, since health-care needs can be unpredictable, it is important to create a customized health-care plan that is also flexible to adapt to the ever-evolving and unique needs of employees. Workers want the ability to search for medical services and find a variety of treatment options available to them. This can be achieved through a customized health plan.

Employees Have Access to the Health Care That They Want

Organizations across the country are shifting from traditional health plans to a new model that offers more personalization. With this new model, businesses of all sizes are better equipped to provide employees with benefits that offer real value.

Health care provides the best benefits and servicesToday’s workforce has unique wants and needs when it comes to health-care coverage. Instead of relying on prepackaged health plans that may not meet the needs of employees, many employers are choosing to offer customized plans that do not rely on the one-size-fits-all concept.

New City Insurance only builds customized health plans that will maintain or improve network access and benefits for all members of the plan. This means that any cost savings that a business acquires are actually savings and not money shifted to other expenses, such as increased co-pays or deductibles.

Partner with New City for a Customized Health Plan That Is Pro-Employee

Based in San Diego, California, New City Insurance is a premier employee benefits consulting firm that specializes in benefits consulting, compliance, insurance, and tech services. New City is dedicated to helping businesses take control over their health-care costs by reducing premiums and providing employees with a better experience.

New City Insurance helps small- and mid-sized businesses build customized health plans that provide a long-term solution to their health-care struggles. By managing the cost claims more efficiently, customized health plans can reduce the impact that these claims have on a business’s health plan performance and renewals.

Clients who work with New City spend half the national average on health care and acquire richer-than-average benefits. To learn more about custom health plans or to request a consultation with an experienced benefits consultant, contact New City at 888.210.2765.

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New City Insurance
New City Insurance
5.0
Briar Schwartz
Briar Schwartz
05:38 10 Apr 25
Working with the team at New City Insurance was a great experience, couldn’t recommend it enough. Being completely new to the insurance world, both Clayton and Eric were thoughtful and kind, and most importantly patient with my many questions. All in all 5/5 stars. Thank you New City!
Iris deBruin
Iris deBruin
03:24 10 Apr 25
The team at New City was incredible. Clayton walked me through every step, made everything easy to understand, and was always there when I had questions. I felt supported the whole way through—can’t recommend them enough!
Lea R
Lea R
22:46 09 Apr 25
New City was outstanding from start to finish. Incredibly professional, responsive, and genuinely caring. They made everything easy to understand and completely stress-free. Couldn’t recommend them more!
Brooks Chiongbian
Brooks Chiongbian
21:21 07 Apr 25
I ran into an issue with our carrier and Nick got right to the bottom of things. He and his team were incredibly responsive and helpful, making what could have been a frustrating situation so much easier to handle. They really went above and beyond to make sure everything was resolved quickly and smoothly. I’m super grateful for their support and highly recommend New City Insurance to anyone looking for a team that truly cares about their clients!
Elizabeth Teposte
Elizabeth Teposte
23:35 02 Apr 25
My Experience with New City has been amazing. Team Eric has been great, especially Nicholas Rebis their follow up time is a 10/10. I'm currently helping an employee out with her questions and have been running to Nicholas, before I say bye to our team member, letting her know I will follow up as soon as I hear something, I see his response. Thank you to the team for making it easier for me to assist our employees during difficult times.
Chelsea Antczak
Chelsea Antczak
17:54 02 Apr 25
New City Insurance is an outstanding company that genuinely prioritizes its clients. They are professional, highly knowledgeable, and always delivers the best solutions. I highly recommend them to anyone seeking a trusted insurance advisor who truly has your back.
Stephanie Gillon
Stephanie Gillon
19:16 22 Mar 25
I'm here to tell the world to look no further in your insurance search! Seriously, this company is it. I am beyond impressed with the skill set of this team. They are extremely motivated and dedicated to helping their clients and offer top-tier service. I was treated with such care and professionalism throughout our entire interaction together. Thank you, Eric and team, for being so thorough, kind, and efficient while helping me find the lowest prices possible!
Roshaun LaForce
Roshaun LaForce
23:06 20 Mar 25
New City Insurance has such a great team. They genuinely care about their clients and make the whole process easy!
Alec Remington
Alec Remington
00:54 20 Mar 25
A great team of hard workers. My experience with them has been nothing but positive. Highly recommended.
Morgan Ostrander
Morgan Ostrander
16:00 19 Mar 25
Great team to work with! They lowered our costs and have provided excellent service.
Zach Baker
Zach Baker
15:19 19 Mar 25
Eric and the team at New City Insurance are truly top-notch. It’s clear they genuinely care about their clients and work hard to provide the best service possible. Their integrity and dedication really set them apart. Highly recommend!
Momo Furusho
Momo Furusho
13:24 19 Mar 25
New City is run by not just a competent team, but people who genuinely care about providing the best service possible. Eric Calciano is a gem!
Allie B
Allie B
19:34 04 Feb 25
Excellent service and support from start to finish! The NCI team is professional, responsive and truly cares about their customers.
Deana Hartland
Deana Hartland
16:04 14 Jan 25
These guys are great and definitely go above and beyond. We were overcharged for a surgery that my husband had in Aug 2024 due to the contract that they had with our health insurance. It was very difficult trying to work and deal with trying to get this refund back from the surgical hospital we went to. A lot of playing phone tag with them. My husbands HR team got "Nicholas" involved and OMG.....he just handled everything. He stayed in constant contact with me via email on every step of the way. Eventually he was able to get this money refunded that was $997. He has been on top of it from day one. I must say he took all of the stress off of me dealing with this situation during my working hours and went ABOVE AND BEYOND the call of duty. I am so happy they got involved and relived me from dealing with this and the stress it would've caused me. You will be very blessed working with a company such as this. Keep doing what your doing!
Justin Hoffman
Justin Hoffman
02:52 17 Oct 24
Always quick to respond. This team is up early and late.
Roger
Roger
16:30 30 Aug 24
Eric Calciano, is as sharp and knowledgeable about health benefits and insurance, as anyone I've ever come across. If you need any kind of benefits analysis I highly recommend him and his firm. He is easy to work with and highly professional.
Timothy Burke
Timothy Burke
04:02 30 Aug 24
I don't leave reviews often, but this one is well deserved and overdue. Clayton provided services to my company prior to his move into the insurance world a few years ago. Always being incredibly impressed with his talent and strong communication skills, I decided to switch our insurance broker and give New City a shot. That turned out to be a great move.The first year, Clayton actually jumped on a plane and flew from Oregon to California just to be onsite and administer open enrollment for my 45 employees. Clayton, Eric, Jeff, Brendan, and the entire team have been a pleasure to work with over the years. The communication, response time, and insurance knowledge is second to none in my opinion. A legitimate 10/10. They are great listeners and strive to really understand the needs of their customers.I'm very selective about giving referrals and making recommendations, but New City has never disappointed. If you are reading these reviews to help make your decision on selecting an insurance broker, this team is 100% a solid option. And if you don't believe me, just look at the other reviews.
Megan Ketter
Megan Ketter
19:48 28 Aug 24
Excellent customer service. Brendan and team are professional, timely, and so appreciated when navigating this complicated insurance world. Very thankfully for them! Highly recommended.
Ailene Chow
Ailene Chow
23:15 26 Sep 23
We have been working with New City Insurance since 2019 at the start of our company and has not look back since. They are responsive and proactive when it comes to advise and also market analysis on what's there in the marketplace. Unfortunately insurance benefits costs has been increasing yearly with differences in the percentage of increase . The New City folks reaches out months before the impending increase takes places and help relook into options or recommendations that they see fit. We were a company of 2 to now 7 permanent staff . While we are small , this company still takes care of us well.
Carol Zhang
Carol Zhang
04:29 06 Mar 22
As a rapidly expanding national media organization, the employee benefits strategy and administration that New City has provided us during our growth has been invaluable. They have been proactive about informing us of the different benefit strategies available to us as we grow as well as managing the additional compliance laws and reporting requirements at each stage of our growth.
Claudia Villalobos
Claudia Villalobos
20:14 03 Mar 22
New City Insurance made navigating through all the health insurances super EASY. Their documents are highly informative, professional, and easy to work with. Thank you for making the process of choosing a health plan so simple. You guys are THE BEST!
Philippe Salas
Philippe Salas
17:02 22 Feb 22
I never expected to have a good time talking to an insurance salesman, but let me tell you Brendan was quite the treat. He was very helpful explaining the options and has a wonderful sense of humor. I hope to speak with him every time I call.
Jennifer Polito
Jennifer Polito
17:15 09 Feb 22
Super easy enrollment process. Fast and friendly customer service. If you are looking for an insurance company that is there for you every step of the way I highly recommend New City Insurance.
Rocky Salas
Rocky Salas
23:46 07 Jan 22
So friendly, I hope to speak to him again in all my future insurance needs.
Rocky Salas
Rocky Salas
23:38 07 Jan 22
So friendly and soft spoken. I hope to speak to him again in all my future insurance needs.
Jose Brena
Jose Brena
13:20 06 Jan 22
Eric Calciano has been extremely helpful in finding and selecting the right insurance coverage for our company. With many options out there Eric assisted us on getting a low cost provider saving more than 20% than from our competitors and providing excellent coverage for our employees.
Anastasia Beaverhousen
Anastasia Beaverhousen
17:05 28 Dec 21
Signing up for insurance was quick and easy. Felicity Sundsboe
SFCC
SFCC
22:08 29 Nov 21
Jeff Stoltey and his team provide excellent customer service. Jeff has always provided my company SFCC with straightforward options. I went to a larger insurance company only to RUN BACK to Jeff at New City Insurance. I recommend them to anyone needing insurance without hesitation.
Kevin Luby
Kevin Luby
19:13 22 Oct 21
Quick, easy & informative. We were able to secure quality insurance for our small business on a tight deadline. Thanks for the help New City.
Theresa Ruybol
Theresa Ruybol
19:30 01 Jul 21
Eric was so great with us. He was very patient and kind as we are a newer smaller organization who is growing rapidly. With that said, we had made our inquiry, he had great rapid response and mostly had to wait on me. Any request that we made and/or questions we had, he was great answering and helping us understand. Then when we were ready for all documents and to move forward, Brendan helped with getting that together and the two of them worked their magic on New City's end to notify me of what was needed, assist me in that process and confirming that all was complete and approved for the coverage. I just want to say thank you all again so much, as insurance has always been confusing to me, and you all made that process go a lot smoother.Thank you
Andrea Ordendorff
Andrea Ordendorff
21:06 07 May 21
I've been working with both Clayton and Brendan for well over a year. As the purchase of our dental practice was delayed well over 14 months they both patiently supported me and continued to make themselves available. When we were officially ready to sign up they made the whole process seamless and super easy. This team is highly knowledgeable, professional, supportive, and efficient! I can't thank them enough for everything they've done.
T W
T W
22:32 30 Aug 20
I love New City Insurance. I never had a good experience dealing with insurance brokers until I started working with Brendan. He’s awesome! He is patient with me and takes the time to answer all my questions. I’m very grateful for all his help and hard work!
Mary Jane Deyette
Mary Jane Deyette
00:57 11 May 20
Jeff Stoltey is so awesome...even thru my company had only two employees, he took the time each year to research and find the best plan for us. The only reason I am leaving New City Insurance is because we no longer have any employees. Thank you Jeff
Alma Ortiz
Alma Ortiz
22:25 23 Feb 20
Brendan was awesome! I couldn't figure out how to pick my plan and he returned my call on a weekend to help me. Outstansing service!
jessica kavanagh
jessica kavanagh
19:53 13 Feb 20
Brendan was so helpful I definitely recommend him if you’re in need of good help and getting it done promptly. Thankyou so much again.
Tricia DeYoung
Tricia DeYoung
19:49 13 Feb 20
I was very thankful I inquired about this info. with Brendan. He was very helpful so I understand the benefits available much better now. Thank you Brendan.
B Bayer
B Bayer
17:43 24 Sep 19
NCI handled almost everything from start to finish. Clayton and Brendan made the plans easy to understand and walked me through the application process. They got me my ID numbers before my cards arrived so that I could keep an appointment I had already scheduled. My last broker wouldn't have done that. 5 stars!
Jessica Lehr
Jessica Lehr
03:36 07 Jun 19
Our staff was interested in a health plan, but we didn't know how beneficial a solid employee benefits package would be for our business to expand. We'd lose prospective employees because they had more options for their medical insurance which was sometimes more valuable than more pay. The New City team was amazing and gave us as many affordable options as possible so that everyone had their needs met.
Mike McClay
Mike McClay
19:36 03 May 19
My employer uses New City as their insurance broker, and I'm always amazed when I call in for assistance by how knowledgeable and attentive their staff is with my requests. Their online benefits platform makes selecting insurance plans pretty darn easy. I would highly recommend their services.
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