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Leveraging Technology for Employee Engagement in the Manufacturing Sector

October 9, 2023, by New City Insurance

employees during group discussionManufacturing companies across the U.S. struggle to engage and retain workers. According to Quantum Workplace, voluntary turnover in the manufacturing industry has surpassed annual levels compared to those in the early 2010s.

In addition, just 68% of manufacturing workers were considered highly engaged, while 28% were considered a retention risk. Fortunately, technology is revolutionizing how workers perform their duties and significantly enhancing employee engagement in the manufacturing industry.

Today, manufacturing organizations can leverage technology to boost employee engagement, increase productivity, and develop effective recruitment strategies.

The Importance of Engagement in Employee Benefits

Employee engagement refers to the measurement of commitment and loyalty that an employee shows to a company through work ethic and productivity levels. It is common for employee engagement to change over time, especially among workers who spend many years working for an employer.

Highly engaged employees tend to work harder in their job roles and believe more in a company’s beliefs and values. Maintaining engaged employees is essential for organizations as engaged workers are likelier to do their best work and act as company advocates.

Challenges Faced by HR Departments in Employees Utilizing Their Benefits

The employee benefits landscape can be complex for both employers and employees. According to a Voya survey, one-third of American workers do not understand the benefits that they selected during the open enrollment period. When employees misuse or underutilize their benefits, it can create problems for HR departments.

Human resources are responsible for educating employees about what benefits are available and which are best suited for their needs and families. Developing a robust communication plan that provides workers with interactive platforms, educational resources, and regular and transparent updates about benefits is key to increasing employee engagement.

Engagement’s Impact on Productivity, Safety and Talent Retention

The importance of employee engagement cannot be overstated. Employee engagement affects many areas of the workplace, including productivity, safety, and talent retention. Engaged employees are often more motivated, strive for excellence, and are excited about their work. They are also more likely to remain with the company for longer, resulting in increased retention rates.

Engaged employees also lead to a safer work environment. When employees are engaged in their work, they are more aware of their surroundings and are more likely to follow safety-related best practices.

Leveraging Technology for Better Employee Engagement with Benefits

Employee engagement is created when there is an atmosphere of collaboration and trust between an employee and employer. This can be achieved when employees are given meaningful work, opportunities for growth, and are recognized for their achievements.

Technology can be invaluable for organizations that want to enhance employee engagement. Businesses can support employees by optimizing operations and providing workers with the tools they need to achieve good health and wellness, such as virtual communication tools, wellness platforms, and health and fitness apps, resulting in a more productive, resilient, and engaged workforce.

Engaging Benefit Communication and Enrollment Processes

Benefits communication and enrollment are essential components of HR operations and directly impact employee retention, satisfaction, and engagement. However, when organizations fail to provide employees with adequate resources or effective communication regarding benefits, employees may find benefits information inaccessible, confusing, or overwhelming.

When approaching employees about benefits, it is important to segment the workforce and determine the unique preferences, needs, and expectations of workers. Businesses should also simplify their language to make benefits communication clear and easily understood. Finally, it is important that benefits communications occur throughout the year, not just during the open enrollment period.

Technology for Employee Education and Training

In a fast-paced digital world, technology has become a staple in employee benefits education and training. Digital tools offer organizations the opportunity to provide workers with personalized learning experiences tailored to individual employee needs.

Digital tools are also easily accessible, allowing employees to learn when and where they want to and at their own pace. Today, digital platforms host a variety of resources that can aid in employee education and training, such as virtual coaching sessions, webinars, and interactive modules.

Real-time monitoring and feedback allow employees to get answers to questions quickly and enable employers to measure employee engagement and outcomes more efficiently.

Best Practices for Employee Engagement in the Manufacturing Industry

How employees feel about the organization that they work for can be a major indicator of the business’s success. Engaged employees are often more productive, are willing to stay with an employer longer, and are more likely to refer other talent to the company.

In the manufacturing industry, consider these best practices for employee engagement:

  • happy boss in meetingMeasure engagement. Organizations that measure employee engagement levels are better equipped to identify strengths and address weaknesses.
  • Build an engagement strategy. Every business should prioritize employee engagement. Regular communication, engagement surveys, regular feedback, and similar tactics can help build engagement in the workplace.
  • Set clear expectations. When expectations are unclear from the start, employees may not understand what they are doing wrong and its impact on the business.
  • Know what motivates workers. Having the right incentives can go a long way toward helping employees feel more engaged. Request feedback directly from workers about what they want.
  • Review engagement processes. It is not enough to make changes once and never again. Continue to make improvements within the organization’s culture to continually improve engagement.

Tailoring Benefits Packages to Manufacturing Employees

Employees want to know that they are appreciated and that their employers are striving to meet their personal needs. Tailoring benefits packages to employee needs is a great way to show employees they are valuable assets.

As every organization is made up of diverse individuals, it is important to build flexible benefits plans that consist of various programs, such as health, lifestyle, and flexible spending accounts.

Communicating the Benefits of Packages to Manufacturing Employees

Most HR professionals invest considerable time and money each year in planning and executing a benefits strategy. Unfortunately, employee benefits are not always leveraged as HR professionals intend.

There are many ways that organizations can effectively communicate the benefits of packages, such as by educating workers during onboarding, asking managers to share important benefits information, and creating an ongoing conversation throughout the year regarding benefits options.

Employee Recognition and Rewards

female employee getting certificationRecognition and rewards are effective ways to keep employees engaged. Employees who work hard deserve to be recognized for their accomplishments or achievements among their peers and colleagues.

This recognition may be a hand-written “thank you” letter or a physical reward, such as company merchandise, gift cards, or fun experiences. Many employees also respond positively to monetary rewards, such as an unexpected bonus.

Reach Out to New City and Engage Your Employee Programs

Employee benefits are most valuable when engaged employees fully utilize them. When benefits are overlooked or not used to their full potential, employers and employees can be impacted by the repercussions.

The experienced benefits consultants at New City Insurance understand the importance of structuring a comprehensive employee benefits package that promotes engagement and employee retention. For more information about our services or to request a consultation, contact New City at 888.210.2765.

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Google Rating
5.0
New City Insurance
New City Insurance
5.0
Briar Schwartz
Briar Schwartz
05:38 10 Apr 25
Working with the team at New City Insurance was a great experience, couldn’t recommend it enough. Being completely new to the insurance world, both Clayton and Eric were thoughtful and kind, and most importantly patient with my many questions. All in all 5/5 stars. Thank you New City!
Iris deBruin
Iris deBruin
03:24 10 Apr 25
The team at New City was incredible. Clayton walked me through every step, made everything easy to understand, and was always there when I had questions. I felt supported the whole way through—can’t recommend them enough!
Lea R
Lea R
22:46 09 Apr 25
New City was outstanding from start to finish. Incredibly professional, responsive, and genuinely caring. They made everything easy to understand and completely stress-free. Couldn’t recommend them more!
Brooks Chiongbian
Brooks Chiongbian
21:21 07 Apr 25
I ran into an issue with our carrier and Nick got right to the bottom of things. He and his team were incredibly responsive and helpful, making what could have been a frustrating situation so much easier to handle. They really went above and beyond to make sure everything was resolved quickly and smoothly. I’m super grateful for their support and highly recommend New City Insurance to anyone looking for a team that truly cares about their clients!
Elizabeth Teposte
Elizabeth Teposte
23:35 02 Apr 25
My Experience with New City has been amazing. Team Eric has been great, especially Nicholas Rebis their follow up time is a 10/10. I'm currently helping an employee out with her questions and have been running to Nicholas, before I say bye to our team member, letting her know I will follow up as soon as I hear something, I see his response. Thank you to the team for making it easier for me to assist our employees during difficult times.
Chelsea Antczak
Chelsea Antczak
17:54 02 Apr 25
New City Insurance is an outstanding company that genuinely prioritizes its clients. They are professional, highly knowledgeable, and always delivers the best solutions. I highly recommend them to anyone seeking a trusted insurance advisor who truly has your back.
Stephanie Gillon
Stephanie Gillon
19:16 22 Mar 25
I'm here to tell the world to look no further in your insurance search! Seriously, this company is it. I am beyond impressed with the skill set of this team. They are extremely motivated and dedicated to helping their clients and offer top-tier service. I was treated with such care and professionalism throughout our entire interaction together. Thank you, Eric and team, for being so thorough, kind, and efficient while helping me find the lowest prices possible!
Roshaun LaForce
Roshaun LaForce
23:06 20 Mar 25
New City Insurance has such a great team. They genuinely care about their clients and make the whole process easy!
Alec Remington
Alec Remington
00:54 20 Mar 25
A great team of hard workers. My experience with them has been nothing but positive. Highly recommended.
Morgan Ostrander
Morgan Ostrander
16:00 19 Mar 25
Great team to work with! They lowered our costs and have provided excellent service.
Zach Baker
Zach Baker
15:19 19 Mar 25
Eric and the team at New City Insurance are truly top-notch. It’s clear they genuinely care about their clients and work hard to provide the best service possible. Their integrity and dedication really set them apart. Highly recommend!
Momo Furusho
Momo Furusho
13:24 19 Mar 25
New City is run by not just a competent team, but people who genuinely care about providing the best service possible. Eric Calciano is a gem!
Allie B
Allie B
19:34 04 Feb 25
Excellent service and support from start to finish! The NCI team is professional, responsive and truly cares about their customers.
Deana Hartland
Deana Hartland
16:04 14 Jan 25
These guys are great and definitely go above and beyond. We were overcharged for a surgery that my husband had in Aug 2024 due to the contract that they had with our health insurance. It was very difficult trying to work and deal with trying to get this refund back from the surgical hospital we went to. A lot of playing phone tag with them. My husbands HR team got "Nicholas" involved and OMG.....he just handled everything. He stayed in constant contact with me via email on every step of the way. Eventually he was able to get this money refunded that was $997. He has been on top of it from day one. I must say he took all of the stress off of me dealing with this situation during my working hours and went ABOVE AND BEYOND the call of duty. I am so happy they got involved and relived me from dealing with this and the stress it would've caused me. You will be very blessed working with a company such as this. Keep doing what your doing!
Justin Hoffman
Justin Hoffman
02:52 17 Oct 24
Always quick to respond. This team is up early and late.
Roger
Roger
16:30 30 Aug 24
Eric Calciano, is as sharp and knowledgeable about health benefits and insurance, as anyone I've ever come across. If you need any kind of benefits analysis I highly recommend him and his firm. He is easy to work with and highly professional.
Timothy Burke
Timothy Burke
04:02 30 Aug 24
I don't leave reviews often, but this one is well deserved and overdue. Clayton provided services to my company prior to his move into the insurance world a few years ago. Always being incredibly impressed with his talent and strong communication skills, I decided to switch our insurance broker and give New City a shot. That turned out to be a great move.The first year, Clayton actually jumped on a plane and flew from Oregon to California just to be onsite and administer open enrollment for my 45 employees. Clayton, Eric, Jeff, Brendan, and the entire team have been a pleasure to work with over the years. The communication, response time, and insurance knowledge is second to none in my opinion. A legitimate 10/10. They are great listeners and strive to really understand the needs of their customers.I'm very selective about giving referrals and making recommendations, but New City has never disappointed. If you are reading these reviews to help make your decision on selecting an insurance broker, this team is 100% a solid option. And if you don't believe me, just look at the other reviews.
Megan Ketter
Megan Ketter
19:48 28 Aug 24
Excellent customer service. Brendan and team are professional, timely, and so appreciated when navigating this complicated insurance world. Very thankfully for them! Highly recommended.
Ailene Chow
Ailene Chow
23:15 26 Sep 23
We have been working with New City Insurance since 2019 at the start of our company and has not look back since. They are responsive and proactive when it comes to advise and also market analysis on what's there in the marketplace. Unfortunately insurance benefits costs has been increasing yearly with differences in the percentage of increase . The New City folks reaches out months before the impending increase takes places and help relook into options or recommendations that they see fit. We were a company of 2 to now 7 permanent staff . While we are small , this company still takes care of us well.
Carol Zhang
Carol Zhang
04:29 06 Mar 22
As a rapidly expanding national media organization, the employee benefits strategy and administration that New City has provided us during our growth has been invaluable. They have been proactive about informing us of the different benefit strategies available to us as we grow as well as managing the additional compliance laws and reporting requirements at each stage of our growth.
Claudia Villalobos
Claudia Villalobos
20:14 03 Mar 22
New City Insurance made navigating through all the health insurances super EASY. Their documents are highly informative, professional, and easy to work with. Thank you for making the process of choosing a health plan so simple. You guys are THE BEST!
Philippe Salas
Philippe Salas
17:02 22 Feb 22
I never expected to have a good time talking to an insurance salesman, but let me tell you Brendan was quite the treat. He was very helpful explaining the options and has a wonderful sense of humor. I hope to speak with him every time I call.
Jennifer Polito
Jennifer Polito
17:15 09 Feb 22
Super easy enrollment process. Fast and friendly customer service. If you are looking for an insurance company that is there for you every step of the way I highly recommend New City Insurance.
Rocky Salas
Rocky Salas
23:46 07 Jan 22
So friendly, I hope to speak to him again in all my future insurance needs.
Rocky Salas
Rocky Salas
23:38 07 Jan 22
So friendly and soft spoken. I hope to speak to him again in all my future insurance needs.
Jose Brena
Jose Brena
13:20 06 Jan 22
Eric Calciano has been extremely helpful in finding and selecting the right insurance coverage for our company. With many options out there Eric assisted us on getting a low cost provider saving more than 20% than from our competitors and providing excellent coverage for our employees.
Anastasia Beaverhousen
Anastasia Beaverhousen
17:05 28 Dec 21
Signing up for insurance was quick and easy. Felicity Sundsboe
SFCC
SFCC
22:08 29 Nov 21
Jeff Stoltey and his team provide excellent customer service. Jeff has always provided my company SFCC with straightforward options. I went to a larger insurance company only to RUN BACK to Jeff at New City Insurance. I recommend them to anyone needing insurance without hesitation.
Kevin Luby
Kevin Luby
19:13 22 Oct 21
Quick, easy & informative. We were able to secure quality insurance for our small business on a tight deadline. Thanks for the help New City.
Theresa Ruybol
Theresa Ruybol
19:30 01 Jul 21
Eric was so great with us. He was very patient and kind as we are a newer smaller organization who is growing rapidly. With that said, we had made our inquiry, he had great rapid response and mostly had to wait on me. Any request that we made and/or questions we had, he was great answering and helping us understand. Then when we were ready for all documents and to move forward, Brendan helped with getting that together and the two of them worked their magic on New City's end to notify me of what was needed, assist me in that process and confirming that all was complete and approved for the coverage. I just want to say thank you all again so much, as insurance has always been confusing to me, and you all made that process go a lot smoother.Thank you
Andrea Ordendorff
Andrea Ordendorff
21:06 07 May 21
I've been working with both Clayton and Brendan for well over a year. As the purchase of our dental practice was delayed well over 14 months they both patiently supported me and continued to make themselves available. When we were officially ready to sign up they made the whole process seamless and super easy. This team is highly knowledgeable, professional, supportive, and efficient! I can't thank them enough for everything they've done.
T W
T W
22:32 30 Aug 20
I love New City Insurance. I never had a good experience dealing with insurance brokers until I started working with Brendan. He’s awesome! He is patient with me and takes the time to answer all my questions. I’m very grateful for all his help and hard work!
Mary Jane Deyette
Mary Jane Deyette
00:57 11 May 20
Jeff Stoltey is so awesome...even thru my company had only two employees, he took the time each year to research and find the best plan for us. The only reason I am leaving New City Insurance is because we no longer have any employees. Thank you Jeff
Alma Ortiz
Alma Ortiz
22:25 23 Feb 20
Brendan was awesome! I couldn't figure out how to pick my plan and he returned my call on a weekend to help me. Outstansing service!
jessica kavanagh
jessica kavanagh
19:53 13 Feb 20
Brendan was so helpful I definitely recommend him if you’re in need of good help and getting it done promptly. Thankyou so much again.
Tricia DeYoung
Tricia DeYoung
19:49 13 Feb 20
I was very thankful I inquired about this info. with Brendan. He was very helpful so I understand the benefits available much better now. Thank you Brendan.
B Bayer
B Bayer
17:43 24 Sep 19
NCI handled almost everything from start to finish. Clayton and Brendan made the plans easy to understand and walked me through the application process. They got me my ID numbers before my cards arrived so that I could keep an appointment I had already scheduled. My last broker wouldn't have done that. 5 stars!
Jessica Lehr
Jessica Lehr
03:36 07 Jun 19
Our staff was interested in a health plan, but we didn't know how beneficial a solid employee benefits package would be for our business to expand. We'd lose prospective employees because they had more options for their medical insurance which was sometimes more valuable than more pay. The New City team was amazing and gave us as many affordable options as possible so that everyone had their needs met.
Mike McClay
Mike McClay
19:36 03 May 19
My employer uses New City as their insurance broker, and I'm always amazed when I call in for assistance by how knowledgeable and attentive their staff is with my requests. Their online benefits platform makes selecting insurance plans pretty darn easy. I would highly recommend their services.
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