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Employers Are Projected to Face a Significant Increase in Healthcare Costs

December 18, 2023, by New City Insurance

stethoscope and calculator symbol on gray background with copy space for hospital expensesIn 2024, U.S. employers will likely see the biggest increase in health insurance costs in the next decade. According to data from Willis Towers Watson (WTW), Aon, and Mercer, employer healthcare costs are expected to increase from 5.4% to 8.5%.
With healthcare costs already at an all-time high, many employers are concerned about how this change will affect their ability to offer employees a competitive and affordable benefits package.

Learn more about the factors impacting rising healthcare costs, employers’ challenges, and how best to protect employees from inflated healthcare costs.

What Is Causing the Increase in Healthcare Costs for Employers

The average American spends nearly $13,000 each year on healthcare, according to data published by Health System Tracker. The cause of rising healthcare costs for employers in the U.S. does not come down to any one source. Instead, experts believe that a combination of factors is impacting healthcare costs across the country.

With no end in sight, it is important for employers to understand what is causing these unaffordable cost spikes.

Factors Contributing to Rising Healthcare Costs

A 2023 study by the Peter G. Peterson Foundation blamed two main factors for increasing healthcare costs and utilization:

  • An Aging Population– Healthcare costs continue to rise as the population expands and people live longer. Older individuals naturally spend more on healthcare than younger individuals and often require more costly procedures.
  • Increasing Cost of Healthcare Services– Medical-related goods tend to rise faster than other types of goods and services. This is partially due to introducing more innovative health technologies and consolidating hospitals, resulting in less competition.

Of course, there are other factors to consider. Today, more people suffer from chronic illnesses such as high blood pressure, depression, oral disease, high cholesterol, and chronic lower back and neck pain.

There is also the problem in which medical providers are paid for quantity, not quality. This can result in overtreatment and overprescribing of medications, especially among patients who have a low potential for improved health outcomes.

The Impact of Rising Drug Prices

With drug prices continuing to rise at an unprecedented rate, many consumers are seeking alternative solutions to cut costs. A 2022 survey commissioned by Wolters Kluwer found that consumers would be willing to obtain prescriptions directly from pharmacists, purchase mail-order medications, or pursue alternative options if they resulted in lower costs.

While actions are being taken to help address the high cost of prescription drugs, many consumers continue to feel the impact. A recent KFF poll found that nearly 1-in-4 Americans who take prescription drugs report that it is difficult to afford their medications.

Rising Drug Prices

drugs price with dollar billsPrescription drug pricing is a significant problem and one that grows every year. The high cost of new drugs and extravagant price increases on existing medications are fueling patient’s out-of-pocket spending on prescription drugs.

Even the cost of older drugs has risen dramatically over the last decade. According to a fact sheet published by the American Hospital Association (AHA), two older drugs used to treat osteoporosis and high blood pressure experienced a price increase of more than 600% over two years.

Challenges Faced by Employers

With major increases in healthcare costs on the horizon, many employers are growing concerned about how to best manage these changes. With higher benefits expenses, employers could face additional labor-related costs on top of standard wage inflation.

In some cases, a portion of these costs may be shifted to employees. This decision could result in reduced employee productivity and morale and impact an organization’s ability to attract top talent with a comprehensive benefits package.

The Impact of Inflation

Inflation in health spending continues to outpace inflation in the rest of the economy. According to the KFF, the healthcare sector’s cost of consumer goods and services has increased significantly faster in recent years, reaching a four-decade-high inflation rate in mid-2022.

The impact of inflation is forcing employers to revise how they budget for both employee compensation and benefits. How these higher prices will impact employers will depend on their insurance models, whether fully insured or self-insured.

The Impact of Labor Shortages

Accelerated by the COVID-19 pandemic, countless healthcare facilities across the United States struggle to maintain sufficient staff to treat patients. This ongoing and gradually worsening labor shortage is not only impacting patient health but also having a direct effect on healthcare costs.

The labor shortage crisis is expected to impact patient outcomes. There is a greater likelihood of medical errors, patients are more likely to develop more serious symptoms as they wait to get seen by a provider, and mortality rates will likely increase.

Labor shortages are also financially hitting hospitals hard. According to a research report by KaufmanHall, hospitals have seen a 37% increase in labor expenses from pre-pandemic levels.

Employees at Risk of Taking on Inflated Costs

With healthcare costs projected to rise significantly in the next year, the cost of many employer-sponsored health plans is expected to be passed on to workers. One way that employers may try to mitigate cost increases is by adopting high-deductible plans.

These plans essentially shift expenses to plan members but often carry lower premiums. Some employers are taking action to help protect low-wage workers. Having a higher percentage of sharing for higher-wage workers may offset the cost to increase affordability for lower-wage employees.

The Cost-Shifting Dilemma

While many employers have tried to shift costs onto employees as healthcare expenses continue to increase, the result has not been positive. Many studies have shown that employee productivity and overall satisfaction are significantly increased when workers are happy with their benefits. However, shifting more of the cost to workers could have the opposite effect.

Some employers that adopt this strategy may find it more difficult to attract top talent and maintain existing talent. As health benefits often sway job candidates to accept a position, the act of cost-shifting could increase turnover rates and impact hiring.

The Service Industry Is Facing the Most Challenges

employees in discussion with mdNo sector of the service industry is safe from healthcare cost increases. Accelerating affordability issues and labor shortages have caused this industry, in particular, to lag behind others.

Many organizations within this sector are searching for new ways to help control spending and reduce the burden on workers. This could involve bundling contracts as part of a cost-reduction strategy or reevaluating how much health coverage is needed and where money can be saved.

Protect Your Employees from Inflated Healthcare Costs with New City

Americans spend a substantial amount on medical, vision, dental, and wellness plans each year, contributing to rising healthcare expenses. Currently, employer-sponsored health insurance covers nearly 159 million non-elderly individuals in the U.S., according to findings published by the KFF.

With the highest cost increase in over a decade expected to impact employers across the country in the next year, many organizations are concerned about how to proceed.

At New City Insurance, we work with businesses daily to maximize their employee benefits cost savings by crafting long-term solutions that keep renewals low year after year. To learn more about our services or to request a consultation, contact New City today at 888.210.2765.

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5.0
New City Insurance
New City Insurance
5.0
Briar Schwartz
Briar Schwartz
05:38 10 Apr 25
Working with the team at New City Insurance was a great experience, couldn’t recommend it enough. Being completely new to the insurance world, both Clayton and Eric were thoughtful and kind, and most importantly patient with my many questions. All in all 5/5 stars. Thank you New City!
Iris deBruin
Iris deBruin
03:24 10 Apr 25
The team at New City was incredible. Clayton walked me through every step, made everything easy to understand, and was always there when I had questions. I felt supported the whole way through—can’t recommend them enough!
Lea R
Lea R
22:46 09 Apr 25
New City was outstanding from start to finish. Incredibly professional, responsive, and genuinely caring. They made everything easy to understand and completely stress-free. Couldn’t recommend them more!
Brooks Chiongbian
Brooks Chiongbian
21:21 07 Apr 25
I ran into an issue with our carrier and Nick got right to the bottom of things. He and his team were incredibly responsive and helpful, making what could have been a frustrating situation so much easier to handle. They really went above and beyond to make sure everything was resolved quickly and smoothly. I’m super grateful for their support and highly recommend New City Insurance to anyone looking for a team that truly cares about their clients!
Elizabeth Teposte
Elizabeth Teposte
23:35 02 Apr 25
My Experience with New City has been amazing. Team Eric has been great, especially Nicholas Rebis their follow up time is a 10/10. I'm currently helping an employee out with her questions and have been running to Nicholas, before I say bye to our team member, letting her know I will follow up as soon as I hear something, I see his response. Thank you to the team for making it easier for me to assist our employees during difficult times.
Chelsea Antczak
Chelsea Antczak
17:54 02 Apr 25
New City Insurance is an outstanding company that genuinely prioritizes its clients. They are professional, highly knowledgeable, and always delivers the best solutions. I highly recommend them to anyone seeking a trusted insurance advisor who truly has your back.
Stephanie Gillon
Stephanie Gillon
19:16 22 Mar 25
I'm here to tell the world to look no further in your insurance search! Seriously, this company is it. I am beyond impressed with the skill set of this team. They are extremely motivated and dedicated to helping their clients and offer top-tier service. I was treated with such care and professionalism throughout our entire interaction together. Thank you, Eric and team, for being so thorough, kind, and efficient while helping me find the lowest prices possible!
Roshaun LaForce
Roshaun LaForce
23:06 20 Mar 25
New City Insurance has such a great team. They genuinely care about their clients and make the whole process easy!
Alec Remington
Alec Remington
00:54 20 Mar 25
A great team of hard workers. My experience with them has been nothing but positive. Highly recommended.
Morgan Ostrander
Morgan Ostrander
16:00 19 Mar 25
Great team to work with! They lowered our costs and have provided excellent service.
Zach Baker
Zach Baker
15:19 19 Mar 25
Eric and the team at New City Insurance are truly top-notch. It’s clear they genuinely care about their clients and work hard to provide the best service possible. Their integrity and dedication really set them apart. Highly recommend!
Momo Furusho
Momo Furusho
13:24 19 Mar 25
New City is run by not just a competent team, but people who genuinely care about providing the best service possible. Eric Calciano is a gem!
Allie B
Allie B
19:34 04 Feb 25
Excellent service and support from start to finish! The NCI team is professional, responsive and truly cares about their customers.
Deana Hartland
Deana Hartland
16:04 14 Jan 25
These guys are great and definitely go above and beyond. We were overcharged for a surgery that my husband had in Aug 2024 due to the contract that they had with our health insurance. It was very difficult trying to work and deal with trying to get this refund back from the surgical hospital we went to. A lot of playing phone tag with them. My husbands HR team got "Nicholas" involved and OMG.....he just handled everything. He stayed in constant contact with me via email on every step of the way. Eventually he was able to get this money refunded that was $997. He has been on top of it from day one. I must say he took all of the stress off of me dealing with this situation during my working hours and went ABOVE AND BEYOND the call of duty. I am so happy they got involved and relived me from dealing with this and the stress it would've caused me. You will be very blessed working with a company such as this. Keep doing what your doing!
Justin Hoffman
Justin Hoffman
02:52 17 Oct 24
Always quick to respond. This team is up early and late.
Roger
Roger
16:30 30 Aug 24
Eric Calciano, is as sharp and knowledgeable about health benefits and insurance, as anyone I've ever come across. If you need any kind of benefits analysis I highly recommend him and his firm. He is easy to work with and highly professional.
Timothy Burke
Timothy Burke
04:02 30 Aug 24
I don't leave reviews often, but this one is well deserved and overdue. Clayton provided services to my company prior to his move into the insurance world a few years ago. Always being incredibly impressed with his talent and strong communication skills, I decided to switch our insurance broker and give New City a shot. That turned out to be a great move.The first year, Clayton actually jumped on a plane and flew from Oregon to California just to be onsite and administer open enrollment for my 45 employees. Clayton, Eric, Jeff, Brendan, and the entire team have been a pleasure to work with over the years. The communication, response time, and insurance knowledge is second to none in my opinion. A legitimate 10/10. They are great listeners and strive to really understand the needs of their customers.I'm very selective about giving referrals and making recommendations, but New City has never disappointed. If you are reading these reviews to help make your decision on selecting an insurance broker, this team is 100% a solid option. And if you don't believe me, just look at the other reviews.
Megan Ketter
Megan Ketter
19:48 28 Aug 24
Excellent customer service. Brendan and team are professional, timely, and so appreciated when navigating this complicated insurance world. Very thankfully for them! Highly recommended.
Ailene Chow
Ailene Chow
23:15 26 Sep 23
We have been working with New City Insurance since 2019 at the start of our company and has not look back since. They are responsive and proactive when it comes to advise and also market analysis on what's there in the marketplace. Unfortunately insurance benefits costs has been increasing yearly with differences in the percentage of increase . The New City folks reaches out months before the impending increase takes places and help relook into options or recommendations that they see fit. We were a company of 2 to now 7 permanent staff . While we are small , this company still takes care of us well.
Carol Zhang
Carol Zhang
04:29 06 Mar 22
As a rapidly expanding national media organization, the employee benefits strategy and administration that New City has provided us during our growth has been invaluable. They have been proactive about informing us of the different benefit strategies available to us as we grow as well as managing the additional compliance laws and reporting requirements at each stage of our growth.
Claudia Villalobos
Claudia Villalobos
20:14 03 Mar 22
New City Insurance made navigating through all the health insurances super EASY. Their documents are highly informative, professional, and easy to work with. Thank you for making the process of choosing a health plan so simple. You guys are THE BEST!
Philippe Salas
Philippe Salas
17:02 22 Feb 22
I never expected to have a good time talking to an insurance salesman, but let me tell you Brendan was quite the treat. He was very helpful explaining the options and has a wonderful sense of humor. I hope to speak with him every time I call.
Jennifer Polito
Jennifer Polito
17:15 09 Feb 22
Super easy enrollment process. Fast and friendly customer service. If you are looking for an insurance company that is there for you every step of the way I highly recommend New City Insurance.
Rocky Salas
Rocky Salas
23:46 07 Jan 22
So friendly, I hope to speak to him again in all my future insurance needs.
Rocky Salas
Rocky Salas
23:38 07 Jan 22
So friendly and soft spoken. I hope to speak to him again in all my future insurance needs.
Jose Brena
Jose Brena
13:20 06 Jan 22
Eric Calciano has been extremely helpful in finding and selecting the right insurance coverage for our company. With many options out there Eric assisted us on getting a low cost provider saving more than 20% than from our competitors and providing excellent coverage for our employees.
Anastasia Beaverhousen
Anastasia Beaverhousen
17:05 28 Dec 21
Signing up for insurance was quick and easy. Felicity Sundsboe
SFCC
SFCC
22:08 29 Nov 21
Jeff Stoltey and his team provide excellent customer service. Jeff has always provided my company SFCC with straightforward options. I went to a larger insurance company only to RUN BACK to Jeff at New City Insurance. I recommend them to anyone needing insurance without hesitation.
Kevin Luby
Kevin Luby
19:13 22 Oct 21
Quick, easy & informative. We were able to secure quality insurance for our small business on a tight deadline. Thanks for the help New City.
Theresa Ruybol
Theresa Ruybol
19:30 01 Jul 21
Eric was so great with us. He was very patient and kind as we are a newer smaller organization who is growing rapidly. With that said, we had made our inquiry, he had great rapid response and mostly had to wait on me. Any request that we made and/or questions we had, he was great answering and helping us understand. Then when we were ready for all documents and to move forward, Brendan helped with getting that together and the two of them worked their magic on New City's end to notify me of what was needed, assist me in that process and confirming that all was complete and approved for the coverage. I just want to say thank you all again so much, as insurance has always been confusing to me, and you all made that process go a lot smoother.Thank you
Andrea Ordendorff
Andrea Ordendorff
21:06 07 May 21
I've been working with both Clayton and Brendan for well over a year. As the purchase of our dental practice was delayed well over 14 months they both patiently supported me and continued to make themselves available. When we were officially ready to sign up they made the whole process seamless and super easy. This team is highly knowledgeable, professional, supportive, and efficient! I can't thank them enough for everything they've done.
T W
T W
22:32 30 Aug 20
I love New City Insurance. I never had a good experience dealing with insurance brokers until I started working with Brendan. He’s awesome! He is patient with me and takes the time to answer all my questions. I’m very grateful for all his help and hard work!
Mary Jane Deyette
Mary Jane Deyette
00:57 11 May 20
Jeff Stoltey is so awesome...even thru my company had only two employees, he took the time each year to research and find the best plan for us. The only reason I am leaving New City Insurance is because we no longer have any employees. Thank you Jeff
Alma Ortiz
Alma Ortiz
22:25 23 Feb 20
Brendan was awesome! I couldn't figure out how to pick my plan and he returned my call on a weekend to help me. Outstansing service!
jessica kavanagh
jessica kavanagh
19:53 13 Feb 20
Brendan was so helpful I definitely recommend him if you’re in need of good help and getting it done promptly. Thankyou so much again.
Tricia DeYoung
Tricia DeYoung
19:49 13 Feb 20
I was very thankful I inquired about this info. with Brendan. He was very helpful so I understand the benefits available much better now. Thank you Brendan.
B Bayer
B Bayer
17:43 24 Sep 19
NCI handled almost everything from start to finish. Clayton and Brendan made the plans easy to understand and walked me through the application process. They got me my ID numbers before my cards arrived so that I could keep an appointment I had already scheduled. My last broker wouldn't have done that. 5 stars!
Jessica Lehr
Jessica Lehr
03:36 07 Jun 19
Our staff was interested in a health plan, but we didn't know how beneficial a solid employee benefits package would be for our business to expand. We'd lose prospective employees because they had more options for their medical insurance which was sometimes more valuable than more pay. The New City team was amazing and gave us as many affordable options as possible so that everyone had their needs met.
Mike McClay
Mike McClay
19:36 03 May 19
My employer uses New City as their insurance broker, and I'm always amazed when I call in for assistance by how knowledgeable and attentive their staff is with my requests. Their online benefits platform makes selecting insurance plans pretty darn easy. I would highly recommend their services.
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