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20 Years of Rising Healthcare Costs and What Employers Should Expect Next

September 1, 2025, by New City Insurance

increase in medication costs highlighted by rising arrow and tabletsHealthcare costs are rising faster than wages and inflation, squeezing employer budgets and putting pressure on employee benefits strategies. At the same time, employees expect better coverage, while changing regulations create additional challenges.

In fact, health insurance premiums through Covered California are projected to increase by an average of 10.3% in 2026, marking the first double-digit rate hike since 2018. For many businesses, finding the balance between offering competitive benefits and controlling costs feels like managing a constantly moving target.

Here is what to expect, and how the right employee benefits strategy can protect your business and workforce.

Healthcare Costs Keep Outpacing Inflation: What It Means for Your Budget

Healthcare spending in the U.S. has grown at a concerning rate over the last two decades. Employer-sponsored premiums have increased by over 297% since 2000, while average wages have grown more slowly. The rising costs for outpatient care, advanced procedures, and specialty medications strain company budgets. Administrative expenses, such as billing, compliance, and insurance processing, add even more pressure.

For many employers, the relentless rise in healthcare costs has presented significant challenges in managing compensation and approaching long-term workforce planning. With premiums and overall plan costs increasing, many businesses have been forced to make difficult decisions, such as shifting more expenses to workers, absorbing higher costs, or scaling back benefits altogether.

Small and mid-sized companies that lack larger businesses’ resources or bargaining power are especially feeling the strain. Higher healthcare expenses continue to eat into profits, reduce flexibility in offering competitive wages, and limit investments in other growth areas. Sometimes, businesses are left offering less generous benefits, affecting employee retention and morale.

In response, many employers are implementing high-deductible health plans, limiting provider networks, or increasing employee cost-sharing. Unfortunately, these cost-containment strategies typically have trade-offs that can negatively impact employee satisfaction.

Brokers can help employers find creative funding options and plan designs, such as self-funded or level-funded plans, to control costs without sacrificing benefit quality.

Compliance Rules are Changing: How to Stay Ahead Without Getting Buried

a strategic healthcare finance analysis concept displayed by a stethoscope resting on rising bar charts to indicate medical growth metricsRegulatory changes continue to evolve, from federal mandates to state-level rules. Employers must stay compliant with reporting requirements, ACA mandates, and new state regulations, all while managing rising healthcare costs. Falling behind can lead to fines or penalties and create headaches for HR teams.

Brokers act as strategic partners, keeping you ahead of regulatory changes and checking to confirm that your benefits plans meet all compliance requirements.

Meeting Workforce Expectations: Benefits Beyond the Basics

Today’s workforce expects more than basic health coverage. Employees seek benefits supporting mental health, wellness, and financial well-being. Rising premiums and out-of-pocket costs can make even well-intended benefits feel out of reach. Without engaging benefits, companies risk lower morale and higher turnover.

This growing financial burden means employees are frequently forced to make difficult decisions, such as skipping prescriptions, delaying care, or foregoing medical visits to avoid high costs. Even small co-pay increases or deductibles can create real hardships for many lower- and middle-income employees. In some cases, workers may perceive their benefits as less valuable, even when businesses invest more than ever.

Working with a reputable broker can help your business customize a benefits package that meets employee expectations and improves retention, creating value for staff and employers.

From Data to Strategy: Why Employers Need More Than a Quote

Analyzing claims trends, utilization patterns, and cost drivers is essential for effective benefits planning. Employers need data-driven insights to design benefit plans that encourage appropriate care, lower claims, and promote employee health. Simply comparing quotes is not enough in today’s complex healthcare environment.

Employers can make informed decisions about plan design, wellness programs, and preventive care initiatives by examining which services employees use most and identifying high-cost areas. This proactive approach helps manage costs and supports a healthier, more engaged workforce.

Brokers bring expertise in examining your business’s data, turning insights into actionable strategies that manage and improve employee well-being.

What’s Next: Market Signals Every Employer Should Watch

Healthcare costs fluctuate due to inflation, medical advancements, and state-level insurance changes. For example, Nevada premiums are expected to rise 17.5% next year, reflecting broader market pressures. Employers need to anticipate trends and adjust benefits proactively.

medicine costs increasing, pharmaceutical industry growth, healthcare expenses risingMonitoring national and regional cost trends, prescription drug price shifts, and emerging care models can help businesses anticipate unexpected increases. Staying informed allows employers to make strategic plan design choices and maintain competitive, affordable employee benefits.

Employee benefits brokers can help you interpret market signals, ensuring your business can plan and make informed decisions about benefits offerings.

Receive Long-Term Cost Solutions With New City

The world of healthcare benefits is rapidly evolving. Employers who plan ahead can manage costs while protecting their workforce. A strategic broker is not just a middleman, but an advisor who helps you manage rising costs, regulatory shifts, and evolving employee needs. If you are ready to find ways to improve your benefits plan while controlling costs, contact New City Insurance today to learn more.

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Filed Under: Employee Benefits

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Google Rating
5.0
New City Insurance
New City Insurance
5.0
Aleko Souliotes
Aleko Souliotes
00:58 05 Aug 25
New City Insurance is always looking out for their clients - they provide top-notch service and help save money by shopping benefits every year. It’s clear they genuinely care and work hard to find the best options
Peter Katkov
Peter Katkov
18:43 04 Aug 25
Jeff and his team are the absolute best in the business. They have a consultative and creative approach to the health insurance space for business owners and not only did we have significant savings, but their team and technology platform make administration a breeze. Glad I can have one less thing to worry about as a business owner.
Betsy H
Betsy H
18:40 06 Jul 25
New City Insurance made everything so easy to understand. The team was responsive, patient, and genuinely helpful from start to finish. They’ve definitely earned my trust.
Andreas
Andreas
18:33 06 Jul 25
Such a refreshing experience. The team at New City was professional, responsive, and made everything clear from the start. They went above and beyond! I would absolutely work with them again.
Briar Schwartz
Briar Schwartz
05:38 10 Apr 25
Working with the team at New City Insurance was a great experience, couldn’t recommend it enough. Being completely new to the insurance world, both Clayton and Eric were thoughtful and kind, and most importantly patient with my many questions. All in all 5/5 stars. Thank you New City!
Iris deBruin
Iris deBruin
03:24 10 Apr 25
The team at New City was incredible. Clayton walked me through every step, made everything easy to understand, and was always there when I had questions. I felt supported the whole way through—can’t recommend them enough!
Lea R
Lea R
22:46 09 Apr 25
New City was outstanding from start to finish. Incredibly professional, responsive, and genuinely caring. They made everything easy to understand and completely stress-free. Couldn’t recommend them more!
Brooks Chiongbian
Brooks Chiongbian
21:21 07 Apr 25
I ran into an issue with our carrier and Nick got right to the bottom of things. He and his team were incredibly responsive and helpful, making what could have been a frustrating situation so much easier to handle. They really went above and beyond to make sure everything was resolved quickly and smoothly. I’m super grateful for their support and highly recommend New City Insurance to anyone looking for a team that truly cares about their clients!
Elizabeth Teposte
Elizabeth Teposte
23:35 02 Apr 25
My Experience with New City has been amazing. Team Eric has been great, especially Nicholas Rebis their follow up time is a 10/10. I'm currently helping an employee out with her questions and have been running to Nicholas, before I say bye to our team member, letting her know I will follow up as soon as I hear something, I see his response. Thank you to the team for making it easier for me to assist our employees during difficult times.
Chelsea Antczak
Chelsea Antczak
17:54 02 Apr 25
New City Insurance is an outstanding company that genuinely prioritizes its clients. They are professional, highly knowledgeable, and always delivers the best solutions. I highly recommend them to anyone seeking a trusted insurance advisor who truly has your back.
Stephanie Gillon
Stephanie Gillon
19:16 22 Mar 25
I'm here to tell the world to look no further in your insurance search! Seriously, this company is it. I am beyond impressed with the skill set of this team. They are extremely motivated and dedicated to helping their clients and offer top-tier service. I was treated with such care and professionalism throughout our entire interaction together. Thank you, Eric and team, for being so thorough, kind, and efficient while helping me find the lowest prices possible!
Roshaun LaForce
Roshaun LaForce
23:06 20 Mar 25
New City Insurance has such a great team. They genuinely care about their clients and make the whole process easy!
Alec Remington
Alec Remington
00:54 20 Mar 25
A great team of hard workers. My experience with them has been nothing but positive. Highly recommended.
Morgan Ostrander
Morgan Ostrander
16:00 19 Mar 25
Great team to work with! They lowered our costs and have provided excellent service.
Zach Baker
Zach Baker
15:19 19 Mar 25
Eric and the team at New City Insurance are truly top-notch. It’s clear they genuinely care about their clients and work hard to provide the best service possible. Their integrity and dedication really set them apart. Highly recommend!
Momo Furusho
Momo Furusho
13:24 19 Mar 25
New City is run by not just a competent team, but people who genuinely care about providing the best service possible. Eric Calciano is a gem!
Allie B
Allie B
19:34 04 Feb 25
Excellent service and support from start to finish! The NCI team is professional, responsive and truly cares about their customers.
Deana Hartland
Deana Hartland
16:04 14 Jan 25
These guys are great and definitely go above and beyond. We were overcharged for a surgery that my husband had in Aug 2024 due to the contract that they had with our health insurance. It was very difficult trying to work and deal with trying to get this refund back from the surgical hospital we went to. A lot of playing phone tag with them. My husbands HR team got "Nicholas" involved and OMG.....he just handled everything. He stayed in constant contact with me via email on every step of the way. Eventually he was able to get this money refunded that was $997. He has been on top of it from day one. I must say he took all of the stress off of me dealing with this situation during my working hours and went ABOVE AND BEYOND the call of duty. I am so happy they got involved and relived me from dealing with this and the stress it would've caused me. You will be very blessed working with a company such as this. Keep doing what your doing!
Justin Hoffman
Justin Hoffman
02:52 17 Oct 24
Always quick to respond. This team is up early and late.
Roger
Roger
16:30 30 Aug 24
Eric Calciano, is as sharp and knowledgeable about health benefits and insurance, as anyone I've ever come across. If you need any kind of benefits analysis I highly recommend him and his firm. He is easy to work with and highly professional.
Timothy Burke
Timothy Burke
04:02 30 Aug 24
I don't leave reviews often, but this one is well deserved and overdue. Clayton provided services to my company prior to his move into the insurance world a few years ago. Always being incredibly impressed with his talent and strong communication skills, I decided to switch our insurance broker and give New City a shot. That turned out to be a great move.The first year, Clayton actually jumped on a plane and flew from Oregon to California just to be onsite and administer open enrollment for my 45 employees. Clayton, Eric, Jeff, Brendan, and the entire team have been a pleasure to work with over the years. The communication, response time, and insurance knowledge is second to none in my opinion. A legitimate 10/10. They are great listeners and strive to really understand the needs of their customers.I'm very selective about giving referrals and making recommendations, but New City has never disappointed. If you are reading these reviews to help make your decision on selecting an insurance broker, this team is 100% a solid option. And if you don't believe me, just look at the other reviews.
Megan Ketter
Megan Ketter
19:48 28 Aug 24
Excellent customer service. Brendan and team are professional, timely, and so appreciated when navigating this complicated insurance world. Very thankfully for them! Highly recommended.
Ailene Chow
Ailene Chow
23:15 26 Sep 23
We have been working with New City Insurance since 2019 at the start of our company and has not look back since. They are responsive and proactive when it comes to advise and also market analysis on what's there in the marketplace. Unfortunately insurance benefits costs has been increasing yearly with differences in the percentage of increase . The New City folks reaches out months before the impending increase takes places and help relook into options or recommendations that they see fit. We were a company of 2 to now 7 permanent staff . While we are small , this company still takes care of us well.
Carol Zhang
Carol Zhang
04:29 06 Mar 22
As a rapidly expanding national media organization, the employee benefits strategy and administration that New City has provided us during our growth has been invaluable. They have been proactive about informing us of the different benefit strategies available to us as we grow as well as managing the additional compliance laws and reporting requirements at each stage of our growth.
Claudia Villalobos
Claudia Villalobos
20:14 03 Mar 22
New City Insurance made navigating through all the health insurances super EASY. Their documents are highly informative, professional, and easy to work with. Thank you for making the process of choosing a health plan so simple. You guys are THE BEST!
Philippe Salas
Philippe Salas
17:02 22 Feb 22
I never expected to have a good time talking to an insurance salesman, but let me tell you Brendan was quite the treat. He was very helpful explaining the options and has a wonderful sense of humor. I hope to speak with him every time I call.
Jennifer Polito
Jennifer Polito
17:15 09 Feb 22
Super easy enrollment process. Fast and friendly customer service. If you are looking for an insurance company that is there for you every step of the way I highly recommend New City Insurance.
Rocky Salas
Rocky Salas
23:46 07 Jan 22
So friendly, I hope to speak to him again in all my future insurance needs.
Rocky Salas
Rocky Salas
23:38 07 Jan 22
So friendly and soft spoken. I hope to speak to him again in all my future insurance needs.
Jose Brena
Jose Brena
13:20 06 Jan 22
Eric Calciano has been extremely helpful in finding and selecting the right insurance coverage for our company. With many options out there Eric assisted us on getting a low cost provider saving more than 20% than from our competitors and providing excellent coverage for our employees.
Anastasia Beaverhousen
Anastasia Beaverhousen
17:05 28 Dec 21
Signing up for insurance was quick and easy. Felicity Sundsboe
SFCC
SFCC
22:08 29 Nov 21
Jeff Stoltey and his team provide excellent customer service. Jeff has always provided my company SFCC with straightforward options. I went to a larger insurance company only to RUN BACK to Jeff at New City Insurance. I recommend them to anyone needing insurance without hesitation.
Kevin Luby
Kevin Luby
19:13 22 Oct 21
Quick, easy & informative. We were able to secure quality insurance for our small business on a tight deadline. Thanks for the help New City.
Theresa Ruybol
Theresa Ruybol
19:30 01 Jul 21
Eric was so great with us. He was very patient and kind as we are a newer smaller organization who is growing rapidly. With that said, we had made our inquiry, he had great rapid response and mostly had to wait on me. Any request that we made and/or questions we had, he was great answering and helping us understand. Then when we were ready for all documents and to move forward, Brendan helped with getting that together and the two of them worked their magic on New City's end to notify me of what was needed, assist me in that process and confirming that all was complete and approved for the coverage. I just want to say thank you all again so much, as insurance has always been confusing to me, and you all made that process go a lot smoother.Thank you
Andrea Ordendorff
Andrea Ordendorff
21:06 07 May 21
I've been working with both Clayton and Brendan for well over a year. As the purchase of our dental practice was delayed well over 14 months they both patiently supported me and continued to make themselves available. When we were officially ready to sign up they made the whole process seamless and super easy. This team is highly knowledgeable, professional, supportive, and efficient! I can't thank them enough for everything they've done.
T W
T W
22:32 30 Aug 20
I love New City Insurance. I never had a good experience dealing with insurance brokers until I started working with Brendan. He’s awesome! He is patient with me and takes the time to answer all my questions. I’m very grateful for all his help and hard work!
Mary Jane Deyette
Mary Jane Deyette
00:57 11 May 20
Jeff Stoltey is so awesome...even thru my company had only two employees, he took the time each year to research and find the best plan for us. The only reason I am leaving New City Insurance is because we no longer have any employees. Thank you Jeff
Alma Ortiz
Alma Ortiz
22:25 23 Feb 20
Brendan was awesome! I couldn't figure out how to pick my plan and he returned my call on a weekend to help me. Outstansing service!
jessica kavanagh
jessica kavanagh
19:53 13 Feb 20
Brendan was so helpful I definitely recommend him if you’re in need of good help and getting it done promptly. Thankyou so much again.
Tricia DeYoung
Tricia DeYoung
19:49 13 Feb 20
I was very thankful I inquired about this info. with Brendan. He was very helpful so I understand the benefits available much better now. Thank you Brendan.
B Bayer
B Bayer
17:43 24 Sep 19
NCI handled almost everything from start to finish. Clayton and Brendan made the plans easy to understand and walked me through the application process. They got me my ID numbers before my cards arrived so that I could keep an appointment I had already scheduled. My last broker wouldn't have done that. 5 stars!
Jessica Lehr
Jessica Lehr
03:36 07 Jun 19
Our staff was interested in a health plan, but we didn't know how beneficial a solid employee benefits package would be for our business to expand. We'd lose prospective employees because they had more options for their medical insurance which was sometimes more valuable than more pay. The New City team was amazing and gave us as many affordable options as possible so that everyone had their needs met.
Mike McClay
Mike McClay
19:36 03 May 19
My employer uses New City as their insurance broker, and I'm always amazed when I call in for assistance by how knowledgeable and attentive their staff is with my requests. Their online benefits platform makes selecting insurance plans pretty darn easy. I would highly recommend their services.
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