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Blue Shield of California are Finding Relief in PBM Alternatives

October 23, 2023, by New City Insurance

Blue Shield of California recently announced its plan to drop CVS Health’s pharmacy benefit management services in favor of more cost-friendly PBM alternatives, including Amazon Pharmacy and Mark Cuban’s Cost Plus Drugs company.

According to Reuters, this transition is expected to save the regional health insurance provider more than $500 million annually in drug costs after the program fully launches in January 2025. The announcement is causing many individual and group health insurers to reconsider using traditional pharmacy benefit managers as a money-saving endeavor.

Blue Shield of California Replacing CVS Is a Big Blow to PBMs

assortment of pills and capsules of coloursIn August, Blue Shield of California unveiled its new pharmacy care model to fix a broken prescription drug system. The Pharmacy Care Reimagined program will result in the health plan severing ties with its current pharmacy benefit manager, CVS Health’s Caremark.

The results of Blue Shield of California’s decision have already been seen, with shares of CVS Health plunging 8% soon after the announcement. According to CNBC, UnitedHealth Group and Cigna dropped 2% and 6%, respectively. Blue Shield of California believes the PBM model conseals hidden costs, lacks transparency, and introduces incentives driving up prescription medication use.

PBMs are Gatekeeping Accessibility to Cheaper Generics

CEO of Blue Shield of California, Paul Markovich, shared a contributing factor in the decision to drop CVS pharmacy services. Earlier in the year, CVS was hesitant to cover a more affordable generic version of a prostate cancer drug by Johnson & Johnson called Zytiga.

The current pharmacy system has been deemed too costly. With the distorted financial views of traditional PBMs, Blue Shield of CA believes the choice to drop the retailer’s pharmacy services was justified.

PBMs Hold Nearly 80% of the Market

PBMs are responsible for negotiating with drug companies for the best costs and helping insurers determine which drugs should be covered. They play an essential behind-the-scenes role in controlling total drug costs for insurers, determining how much pharmacies are paid, and impacting patients’ ability to access medications.

Today, approximately 80% of the market is controlled by three key players: Cigna’s Express Scripts, UnitedHealth’s Optum Rx, and CVS Caremark. However, there has been ongoing controversy over the rebates that PBMs receive from drug companies. Many drug manufacturers argue that the skyrocketing rebates paid to PBMs are forcing them to increase list prices on prescription medications.

The Problem with PBMs

Laptop, investment graphs and business woman reading IPO analytics, financial bank chart or accounting value, info or stocks. Trade price, admin data analysis and profile of broker review statistics.PBMs operate in the middle of the prescription drug distribution chain. They use their purchasing power to negotiate discounts and rebates from drug manufacturers. Still, these savings are not always allocated to the proper parties.

Many critics say that PBMs retain a sizable portion of the discounts they negotiate. Instead of saving patients money, they direct them toward more expensive drugs to maximize the rebates they receive, thus padding their bottom lines.

PBMs have been said to significantly inflate drug prices by requesting major rebates from manufacturers in exchange for placement on health insurers’ lists of covered medications, also referred to as formularies. Blue Shield of California’s decision to seek PBM alternatives is a step toward regulating healthcare costs.

Pharmacy Systems Become Expensive and Complex

Obscure negotiations between drug manufacturers and PBMs, coupled with formulary changes, could result in price increases and leave employers uncertain about their pharmacy benefits. Pharmacy systems have become more complex and costly to manage, causing many employers dissatisfied with a lack of transparency to consider changing or ending contracts with their PBMs.

Rebates Incentivize Influencing Patient Decisions

Rebates negotiated by PBMs can heavily influence which drugs are chosen for a formulary. Many patients believe that these rebates are saving them money. However, in many cases, the savings are not passed directly onto the patient.

Instead, rebates are leveraged to get certain drugs placed on formularies. Any rebate savings are then split between the PBM and the health insurance provider. Patients may be deceived into choosing more costly drugs associated with a large rebate when more affordable generic versions are available.

The New Key Names of the Pharmacy Industry

Man newspaper reading on tableThere are some new names in the pharmacy industry currently making a buzz. Under this recent plan, Prime Therapeutics, a midsized PBM, will negotiate with drug manufacturers for brand-name drugs.

Mark Cuban’s Cost Plus Drug plan will help establish a more transparent pricing model for generic drugs. In addition, Amazon Pharmacy will begin to provide drug delivery services, and Abarca will assist with paying prescription drug claims.

Here is a closer look at how these emerging players will influence the pharmacy industry.

Mark Cuban’s Cost Plus Drugs Bring Competition with Transparent Pricing Plans

Mark Cuban’s Cost Plus Drugs launched in January 2022 and offers over 800 generic drugs designed to treat a wide range of common diseases, such as leukemia, dementia, and cancer. The online pharmacy promises steep discounts and transparent pricing plans, creating stiff competition in the pharmacy industry.

The new venture strives to combat skyrocketing prescription drug prices in the U.S., which has become a significant concern over the last decade. According to a 2021 poll from West Health and Gallup, an estimated 18 million Americans could not pay for at least one medication prescribed by their doctor.

Abarca and Amazon Will Pay Claims and Provide Delivery

Blue Shield of California has also teamed with Abarca and Amazon Pharmacy to help streamline the claims and delivery processes. Abarca Health will be responsible for paying prescription drug claims quickly and efficiently as the company continues to evolve its technology platform.

Amazon Pharmacy will provide free prescription drug delivery services, which include round-the-clock access to pharmacists, upfront pricing, and regular status updates. This will allow patients with transportation limitations to access their prescribed medications easily and affordably.

Prime Therapeutics Negotiates Down Branded Prices

business people group brainstorming on meeting and businessman presenting ideas and projects on laptop and tablet computerBlue Shield of California’s new model aims to restructure traditional PBM services, with one of the most significant developments being replacing CVS Caremark with another company, Prime Therapeutics. The leading pharmacy benefit manager is focused on helping its members get the medications they need at an affordable price by offering value-added solutions that create opportunities for health plans to realize savings.

Prime Therapeutics will negotiate savings with drug manufacturers to progress to a value-based model that enhances patient health outcomes. The pharmacy benefit manager has a track record of consistently lessening the cost burden for health plans on members despite increases in spend and utilization.

Coordinate Your Prescription Medications to a Lower-Cost Option with Consulting from New City

Employers continue to feel the pressure of rising healthcare costs in California and across the United States, even after implementing changes to slow cost growth. Enhancing benefits packages to attract and retain talent while meeting changing needs is a juggling act in which many businesses struggle.

Fortunately, the team of employee benefits experts at New City Insurance have extensive experience helping employers maximize their benefits cost savings in both the immediate and long-term. To learn more about how New City can help coordinate your prescription medications to a lower-cost option, request a consultation online or call 888.210.2765.

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5.0
New City Insurance
New City Insurance
5.0
Briar Schwartz
Briar Schwartz
05:38 10 Apr 25
Working with the team at New City Insurance was a great experience, couldn’t recommend it enough. Being completely new to the insurance world, both Clayton and Eric were thoughtful and kind, and most importantly patient with my many questions. All in all 5/5 stars. Thank you New City!
Iris deBruin
Iris deBruin
03:24 10 Apr 25
The team at New City was incredible. Clayton walked me through every step, made everything easy to understand, and was always there when I had questions. I felt supported the whole way through—can’t recommend them enough!
Lea R
Lea R
22:46 09 Apr 25
New City was outstanding from start to finish. Incredibly professional, responsive, and genuinely caring. They made everything easy to understand and completely stress-free. Couldn’t recommend them more!
Brooks Chiongbian
Brooks Chiongbian
21:21 07 Apr 25
I ran into an issue with our carrier and Nick got right to the bottom of things. He and his team were incredibly responsive and helpful, making what could have been a frustrating situation so much easier to handle. They really went above and beyond to make sure everything was resolved quickly and smoothly. I’m super grateful for their support and highly recommend New City Insurance to anyone looking for a team that truly cares about their clients!
Elizabeth Teposte
Elizabeth Teposte
23:35 02 Apr 25
My Experience with New City has been amazing. Team Eric has been great, especially Nicholas Rebis their follow up time is a 10/10. I'm currently helping an employee out with her questions and have been running to Nicholas, before I say bye to our team member, letting her know I will follow up as soon as I hear something, I see his response. Thank you to the team for making it easier for me to assist our employees during difficult times.
Chelsea Antczak
Chelsea Antczak
17:54 02 Apr 25
New City Insurance is an outstanding company that genuinely prioritizes its clients. They are professional, highly knowledgeable, and always delivers the best solutions. I highly recommend them to anyone seeking a trusted insurance advisor who truly has your back.
Stephanie Gillon
Stephanie Gillon
19:16 22 Mar 25
I'm here to tell the world to look no further in your insurance search! Seriously, this company is it. I am beyond impressed with the skill set of this team. They are extremely motivated and dedicated to helping their clients and offer top-tier service. I was treated with such care and professionalism throughout our entire interaction together. Thank you, Eric and team, for being so thorough, kind, and efficient while helping me find the lowest prices possible!
Roshaun LaForce
Roshaun LaForce
23:06 20 Mar 25
New City Insurance has such a great team. They genuinely care about their clients and make the whole process easy!
Alec Remington
Alec Remington
00:54 20 Mar 25
A great team of hard workers. My experience with them has been nothing but positive. Highly recommended.
Morgan Ostrander
Morgan Ostrander
16:00 19 Mar 25
Great team to work with! They lowered our costs and have provided excellent service.
Zach Baker
Zach Baker
15:19 19 Mar 25
Eric and the team at New City Insurance are truly top-notch. It’s clear they genuinely care about their clients and work hard to provide the best service possible. Their integrity and dedication really set them apart. Highly recommend!
Momo Furusho
Momo Furusho
13:24 19 Mar 25
New City is run by not just a competent team, but people who genuinely care about providing the best service possible. Eric Calciano is a gem!
Allie B
Allie B
19:34 04 Feb 25
Excellent service and support from start to finish! The NCI team is professional, responsive and truly cares about their customers.
Deana Hartland
Deana Hartland
16:04 14 Jan 25
These guys are great and definitely go above and beyond. We were overcharged for a surgery that my husband had in Aug 2024 due to the contract that they had with our health insurance. It was very difficult trying to work and deal with trying to get this refund back from the surgical hospital we went to. A lot of playing phone tag with them. My husbands HR team got "Nicholas" involved and OMG.....he just handled everything. He stayed in constant contact with me via email on every step of the way. Eventually he was able to get this money refunded that was $997. He has been on top of it from day one. I must say he took all of the stress off of me dealing with this situation during my working hours and went ABOVE AND BEYOND the call of duty. I am so happy they got involved and relived me from dealing with this and the stress it would've caused me. You will be very blessed working with a company such as this. Keep doing what your doing!
Justin Hoffman
Justin Hoffman
02:52 17 Oct 24
Always quick to respond. This team is up early and late.
Roger
Roger
16:30 30 Aug 24
Eric Calciano, is as sharp and knowledgeable about health benefits and insurance, as anyone I've ever come across. If you need any kind of benefits analysis I highly recommend him and his firm. He is easy to work with and highly professional.
Timothy Burke
Timothy Burke
04:02 30 Aug 24
I don't leave reviews often, but this one is well deserved and overdue. Clayton provided services to my company prior to his move into the insurance world a few years ago. Always being incredibly impressed with his talent and strong communication skills, I decided to switch our insurance broker and give New City a shot. That turned out to be a great move.The first year, Clayton actually jumped on a plane and flew from Oregon to California just to be onsite and administer open enrollment for my 45 employees. Clayton, Eric, Jeff, Brendan, and the entire team have been a pleasure to work with over the years. The communication, response time, and insurance knowledge is second to none in my opinion. A legitimate 10/10. They are great listeners and strive to really understand the needs of their customers.I'm very selective about giving referrals and making recommendations, but New City has never disappointed. If you are reading these reviews to help make your decision on selecting an insurance broker, this team is 100% a solid option. And if you don't believe me, just look at the other reviews.
Megan Ketter
Megan Ketter
19:48 28 Aug 24
Excellent customer service. Brendan and team are professional, timely, and so appreciated when navigating this complicated insurance world. Very thankfully for them! Highly recommended.
Ailene Chow
Ailene Chow
23:15 26 Sep 23
We have been working with New City Insurance since 2019 at the start of our company and has not look back since. They are responsive and proactive when it comes to advise and also market analysis on what's there in the marketplace. Unfortunately insurance benefits costs has been increasing yearly with differences in the percentage of increase . The New City folks reaches out months before the impending increase takes places and help relook into options or recommendations that they see fit. We were a company of 2 to now 7 permanent staff . While we are small , this company still takes care of us well.
Carol Zhang
Carol Zhang
04:29 06 Mar 22
As a rapidly expanding national media organization, the employee benefits strategy and administration that New City has provided us during our growth has been invaluable. They have been proactive about informing us of the different benefit strategies available to us as we grow as well as managing the additional compliance laws and reporting requirements at each stage of our growth.
Claudia Villalobos
Claudia Villalobos
20:14 03 Mar 22
New City Insurance made navigating through all the health insurances super EASY. Their documents are highly informative, professional, and easy to work with. Thank you for making the process of choosing a health plan so simple. You guys are THE BEST!
Philippe Salas
Philippe Salas
17:02 22 Feb 22
I never expected to have a good time talking to an insurance salesman, but let me tell you Brendan was quite the treat. He was very helpful explaining the options and has a wonderful sense of humor. I hope to speak with him every time I call.
Jennifer Polito
Jennifer Polito
17:15 09 Feb 22
Super easy enrollment process. Fast and friendly customer service. If you are looking for an insurance company that is there for you every step of the way I highly recommend New City Insurance.
Rocky Salas
Rocky Salas
23:46 07 Jan 22
So friendly, I hope to speak to him again in all my future insurance needs.
Rocky Salas
Rocky Salas
23:38 07 Jan 22
So friendly and soft spoken. I hope to speak to him again in all my future insurance needs.
Jose Brena
Jose Brena
13:20 06 Jan 22
Eric Calciano has been extremely helpful in finding and selecting the right insurance coverage for our company. With many options out there Eric assisted us on getting a low cost provider saving more than 20% than from our competitors and providing excellent coverage for our employees.
Anastasia Beaverhousen
Anastasia Beaverhousen
17:05 28 Dec 21
Signing up for insurance was quick and easy. Felicity Sundsboe
SFCC
SFCC
22:08 29 Nov 21
Jeff Stoltey and his team provide excellent customer service. Jeff has always provided my company SFCC with straightforward options. I went to a larger insurance company only to RUN BACK to Jeff at New City Insurance. I recommend them to anyone needing insurance without hesitation.
Kevin Luby
Kevin Luby
19:13 22 Oct 21
Quick, easy & informative. We were able to secure quality insurance for our small business on a tight deadline. Thanks for the help New City.
Theresa Ruybol
Theresa Ruybol
19:30 01 Jul 21
Eric was so great with us. He was very patient and kind as we are a newer smaller organization who is growing rapidly. With that said, we had made our inquiry, he had great rapid response and mostly had to wait on me. Any request that we made and/or questions we had, he was great answering and helping us understand. Then when we were ready for all documents and to move forward, Brendan helped with getting that together and the two of them worked their magic on New City's end to notify me of what was needed, assist me in that process and confirming that all was complete and approved for the coverage. I just want to say thank you all again so much, as insurance has always been confusing to me, and you all made that process go a lot smoother.Thank you
Andrea Ordendorff
Andrea Ordendorff
21:06 07 May 21
I've been working with both Clayton and Brendan for well over a year. As the purchase of our dental practice was delayed well over 14 months they both patiently supported me and continued to make themselves available. When we were officially ready to sign up they made the whole process seamless and super easy. This team is highly knowledgeable, professional, supportive, and efficient! I can't thank them enough for everything they've done.
T W
T W
22:32 30 Aug 20
I love New City Insurance. I never had a good experience dealing with insurance brokers until I started working with Brendan. He’s awesome! He is patient with me and takes the time to answer all my questions. I’m very grateful for all his help and hard work!
Mary Jane Deyette
Mary Jane Deyette
00:57 11 May 20
Jeff Stoltey is so awesome...even thru my company had only two employees, he took the time each year to research and find the best plan for us. The only reason I am leaving New City Insurance is because we no longer have any employees. Thank you Jeff
Alma Ortiz
Alma Ortiz
22:25 23 Feb 20
Brendan was awesome! I couldn't figure out how to pick my plan and he returned my call on a weekend to help me. Outstansing service!
jessica kavanagh
jessica kavanagh
19:53 13 Feb 20
Brendan was so helpful I definitely recommend him if you’re in need of good help and getting it done promptly. Thankyou so much again.
Tricia DeYoung
Tricia DeYoung
19:49 13 Feb 20
I was very thankful I inquired about this info. with Brendan. He was very helpful so I understand the benefits available much better now. Thank you Brendan.
B Bayer
B Bayer
17:43 24 Sep 19
NCI handled almost everything from start to finish. Clayton and Brendan made the plans easy to understand and walked me through the application process. They got me my ID numbers before my cards arrived so that I could keep an appointment I had already scheduled. My last broker wouldn't have done that. 5 stars!
Jessica Lehr
Jessica Lehr
03:36 07 Jun 19
Our staff was interested in a health plan, but we didn't know how beneficial a solid employee benefits package would be for our business to expand. We'd lose prospective employees because they had more options for their medical insurance which was sometimes more valuable than more pay. The New City team was amazing and gave us as many affordable options as possible so that everyone had their needs met.
Mike McClay
Mike McClay
19:36 03 May 19
My employer uses New City as their insurance broker, and I'm always amazed when I call in for assistance by how knowledgeable and attentive their staff is with my requests. Their online benefits platform makes selecting insurance plans pretty darn easy. I would highly recommend their services.
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