About - New City Insurance

Your partner in establishing employee benefit plans that your employees love, keeping you competitive in your industry.

Who We Are

New City Insurance was founded in 2008 with the mission to reshape the insurance industry as we know it. The modern insurance industry lacks specialized talent, service, and technology. Yet we believe clients deserve to get the most out of their insurance broker. That’s why New City goes above and beyond merely establishing insurance plans, providing quality service every step of the way. Our goal is to position our clients as industry leaders, soaring well above the competition through unique and proven employee benefits strategies that increase employee interest, retention, well-being, and productivity.

Our Core Values

At New City, our commitment to living by our core values drives us to consistently deliver exceptional service and build lasting relationships with our clients.

Selfless
Driven
Relentless

No Excuses
Client Delight

Our “no excuses” approach ensures that we always achieve outstanding results, leaving our clients confident they’re in good hands.

We believe that our dedication to these values is what sets us apart, and it’s why our clients trust us to consistently meet their needs and exceed their expectations.

Leadership

We leave no stone unturned in our pursuit of an optimal client experience. Every member of the New City team is thoroughly educated and experienced in their specialty. They also participate in mandated quarterly training relevant to their area of expertise
and are knowledgeable in all of our proprietary benefits and employee management software.

Eric Calciano

Lead Employee Benefits Advisor

For years, Eric has helped New City’s clients unearth benefits plans tailored to their specific needs, so they can attract top talent and stay ahead of the competition in their industry. In his current role, he leads our business development as well as the design and delivery of our client experience. Working closely with our Client Services and Marketing & Support teams, he prioritizes innovation and client-focused, scalable solutions.

Jeff Stoltey

Chief Strategic Consultant

Jeff brings more than a decade of employee benefits and business management experience to New City, helping our operational and line-of-business teams deliver a first-rate experience for our clients and their employees. By building strong relationships with our clients and delivering value-added tech solutions, he drives our reputation for top customer service.

Rose Santillanez

Head of Carrier Relations / Benefits Service Management

Rose brings her 7+ years of HR and benefits management experience to New City, where she oversees all our carrier and client relations. She is responsible for ensuring our team are adequately trained and familiar with up-to-date industry knowledge so they can consistently deliver a superior experience for all our clients.

Brendan DeHope

Client Service Manager

Brendan has been with New City Since 2013, and today leads our client service team in delivering outstanding customer service to our clients in the healthcare sector. His focus on team collaboration allows our team to go above and beyond when handling client requests, ensuring they always have the tools, resources and knowledge they need to serve.

Our Commitment To You

Leave the competition far behind and never guess blindly again with our unique benchmarking systems and proven benefit strategies.

Delivering on all promises
Building and respecting client relationships
Being reliable, accurate and knowledgeable

Using a proactive approach
Educating all parties involved
Looking outside the box

Meet With Our Team And Start Seeing More Value From Your Employee Benefits

New City Insurance offers the expertise you need for comprehensive employee benefits consulting services. Since our establishment in 2008, we have remained committed to delivering top-notch insurance solutions to clients located in the San Diego area. We service organizations in many industries, including engineering, biotech, IT, manufacturing, and oil and gas.

Our team of professional employee benefits consultants is here to assist you. We provide consultation on various benefits, including group health insurance, executive benefits, wellness plans, PEOs (Professional Employer Organizations), and 401k & retirement plans. New City also offers benchmarking services that enable you to assess and compare your benefits offerings to your competitors. Contact New City Insurance to explore how our expertise can benefit your organization.

Call New City today at 888.210.2759 or request a consultation online for more information.

Justin Hoffman

02:52 17 Oct 24

Always quick to respond. This team is up early and late.

Roger

16:30 30 Aug 24

Eric Calciano, is as sharp and knowledgeable about health benefits and insurance, as anyone I've ever come across. If you need any kind of benefits analysis I highly recommend him and his firm. He is easy to work with and highly professional.

Timothy Burke

04:02 30 Aug 24

I don't leave reviews often, but this one is well deserved and overdue. Clayton provided services to my company prior to his move into the insurance world a few years ago. Always being incredibly impressed with his talent and strong communication skills, I decided to switch our insurance broker and give New City a shot. That turned out to be a great move.The first year, Clayton actually jumped on a plane and flew from Oregon to California just to be onsite and administer open enrollment for my 45 employees. Clayton, Eric, Jeff, Brendan, and the entire team have been a pleasure to work with over the years. The communication, response time, and insurance knowledge is second to none in my opinion. A legitimate 10/10. They are great listeners and strive to really understand the needs of their customers.I'm very selective about giving referrals and making recommendations, but New City has never disappointed. If you are reading these reviews to help make your decision on selecting an insurance broker, this team is 100% a solid option. And if you don't believe me, just look at the other reviews.

Megan Ketter

19:48 28 Aug 24

Excellent customer service. Brendan and team are professional, timely, and so appreciated when navigating this complicated insurance world. Very thankfully for them! Highly recommended.

Ailene Chow

23:15 26 Sep 23

We have been working with New City Insurance since 2019 at the start of our company and has not look back since. They are responsive and proactive when it comes to advise and also market analysis on what's there in the marketplace. Unfortunately insurance benefits costs has been increasing yearly with differences in the percentage of increase . The New City folks reaches out months before the impending increase takes places and help relook into options or recommendations that they see fit. We were a company of 2 to now 7 permanent staff . While we are small , this company still takes care of us well.

Carol Zhang

04:29 06 Mar 22

As a rapidly expanding national media organization, the employee benefits strategy and administration that New City has provided us during our growth has been invaluable. They have been proactive about informing us of the different benefit strategies available to us as we grow as well as managing the additional compliance laws and reporting requirements at each stage of our growth.

Claudia Villalobos

20:14 03 Mar 22

New City Insurance made navigating through all the health insurances super EASY. Their documents are highly informative, professional, and easy to work with. Thank you for making the process of choosing a health plan so simple. You guys are THE BEST!

Philippe Salas

17:02 22 Feb 22

I never expected to have a good time talking to an insurance salesman, but let me tell you Brendan was quite the treat. He was very helpful explaining the options and has a wonderful sense of humor. I hope to speak with him every time I call.

Jennifer Polito

17:15 09 Feb 22

Super easy enrollment process. Fast and friendly customer service. If you are looking for an insurance company that is there for you every step of the way I highly recommend New City Insurance.

Rocky Salas

23:46 07 Jan 22

So friendly, I hope to speak to him again in all my future insurance needs.

23:38 07 Jan 22

So friendly and soft spoken. I hope to speak to him again in all my future insurance needs.

Jose Brena

13:20 06 Jan 22

Eric Calciano has been extremely helpful in finding and selecting the right insurance coverage for our company. With many options out there Eric assisted us on getting a low cost provider saving more than 20% than from our competitors and providing excellent coverage for our employees.

Anastasia Beaverhousen

17:05 28 Dec 21

Signing up for insurance was quick and easy. Felicity Sundsboe

SFCC

22:08 29 Nov 21

Jeff Stoltey and his team provide excellent customer service. Jeff has always provided my company SFCC with straightforward options. I went to a larger insurance company only to RUN BACK to Jeff at New City Insurance. I recommend them to anyone needing insurance without hesitation.

Kevin Luby

19:13 22 Oct 21

Quick, easy & informative. We were able to secure quality insurance for our small business on a tight deadline. Thanks for the help New City.

Theresa Ruybol

19:30 01 Jul 21

Eric was so great with us. He was very patient and kind as we are a newer smaller organization who is growing rapidly. With that said, we had made our inquiry, he had great rapid response and mostly had to wait on me. Any request that we made and/or questions we had, he was great answering and helping us understand. Then when we were ready for all documents and to move forward, Brendan helped with getting that together and the two of them worked their magic on New City's end to notify me of what was needed, assist me in that process and confirming that all was complete and approved for the coverage. I just want to say thank you all again so much, as insurance has always been confusing to me, and you all made that process go a lot smoother.Thank you

Andrea Ordendorff

21:06 07 May 21

I've been working with both Clayton and Brendan for well over a year. As the purchase of our dental practice was delayed well over 14 months they both patiently supported me and continued to make themselves available. When we were officially ready to sign up they made the whole process seamless and super easy. This team is highly knowledgeable, professional, supportive, and efficient! I can't thank them enough for everything they've done.

T W

22:32 30 Aug 20

I love New City Insurance. I never had a good experience dealing with insurance brokers until I started working with Brendan. He’s awesome! He is patient with me and takes the time to answer all my questions. I’m very grateful for all his help and hard work!

Mary Jane Deyette

00:57 11 May 20

Jeff Stoltey is so awesome...even thru my company had only two employees, he took the time each year to research and find the best plan for us. The only reason I am leaving New City Insurance is because we no longer have any employees. Thank you Jeff

Alma Ortiz

22:25 23 Feb 20

Brendan was awesome! I couldn't figure out how to pick my plan and he returned my call on a weekend to help me. Outstansing service!

jessica kavanagh

19:53 13 Feb 20

Brendan was so helpful I definitely recommend him if you’re in need of good help and getting it done promptly. Thankyou so much again.

Tricia DeYoung

19:49 13 Feb 20

I was very thankful I inquired about this info. with Brendan. He was very helpful so I understand the benefits available much better now. Thank you Brendan.

B Bayer

17:43 24 Sep 19

NCI handled almost everything from start to finish. Clayton and Brendan made the plans easy to understand and walked me through the application process. They got me my ID numbers before my cards arrived so that I could keep an appointment I had already scheduled. My last broker wouldn't have done that. 5 stars!

Jessica Lehr

03:36 07 Jun 19

Our staff was interested in a health plan, but we didn't know how beneficial a solid employee benefits package would be for our business to expand. We'd lose prospective employees because they had more options for their medical insurance which was sometimes more valuable than more pay. The New City team was amazing and gave us as many affordable options as possible so that everyone had their needs met.

Mike McClay

19:36 03 May 19

My employer uses New City as their insurance broker, and I'm always amazed when I call in for assistance by how knowledgeable and attentive their staff is with my requests. Their online benefits platform makes selecting insurance plans pretty darn easy. I would highly recommend their services.